Rate Limits

In order to ensure smooth functioning of our servers and services we have rate limits for all our services including API, Webhooks & Platform Access, if a request is reached the rate limit within the given time then further requests will be dropped and won't be processed by our servers. See the rate limits as mentioned below

Login & Signup

Service	Rate Limit Details
Login	If more than 3 unsuccessful login are detected within 3 minutes then we will disable the login for next 15 minutes
Signup	Only 2 signup's allowed from one IP address within 8 hours

Smart Replies

Service	Rate Limit Details
Smart Replies	If we receive more than 5 replies to the same smart reply question within 1 minute then we will stop sending further replies to that specific contact for next 1 minute. This is to avoid infinite bot to bot lopped communications

Teambox

Service	Rate Limit Details
Teambox Sending Offline Messages if no agents found to attend the chat	Limited to 1 offline reply in 1 hour

API & Webhooks

Service	Rate Limit Details
Send / Push Messages	90 requests per minute
Device / Service Status Check	3 request per minute
Webhook Messages	Dynamic Limit
Webhook Events	Dynamic Limit
Maximum Numbers can be passed in Single API	10000

Connector

Service	Rate Limit Details
Inbound Events	10 requests per minute
HTTP Requests (Action - Outbound)	3 request per minute

Broadcaster

Service	Rate Limit Details
Maximum Contact Selection in one Campagin	10,000
Maximum Contact Upload in one campagin from Excel, CSV sheet	5000

Kindly messages will get processed only as per the sending speed each channel have, the above is the limit which we accept the request in one go

Contacts

Service	Rate Limit Details
Manual Upload of Contacts - Without Queue	2000
Manual Upload of Contacts - Queued	10,000
Maximum Size of the Excel, CSV Sheet	10 MB
Mass Update - Maximum Record Selection	2000
Maximum file size to store files under attributes	25 MB