Rate Limits

In order to ensure smooth functioning of our servers and services we have rate limits for all our services including API, Webhooks & Platform Access, if a request is reached the rate limit within the given time then further requests will be dropped and won't be processed by our servers. See the rate limits as mentioned below

Login & Signup

ServiceRate Limit Details

Login

If more than 3 unsuccessful login are detected within 3 minutes then we will disable the login for next 15 minutes

Signup

Only 2 signup's allowed from one IP address within 8 hours

Smart Replies

ServiceRate Limit Details

Smart Replies

If we receive more than 5 replies to the same smart reply question within 1 minute then we will stop sending further replies to that specific contact for next 1 minute. This is to avoid infinite bot to bot lopped communications

Teambox

ServiceRate Limit Details

Teambox Sending Offline Messages if no agents found to attend the chat

Limited to 1 offline reply in 1 hour

API & Webhooks

ServiceRate Limit Details

Send / Push Messages

90 requests per minute

Device / Service Status Check

3 request per minute

Webhook Messages

Dynamic Limit

Webhook Events

Dynamic Limit

Maximum Numbers can be passed in Single API

10000

Connector

ServiceRate Limit Details

Inbound Events

10 requests per minute

HTTP Requests (Action - Outbound)

3 request per minute

Broadcaster

ServiceRate Limit Details

Maximum Contact Selection in one Campagin

10,000

Maximum Contact Upload in one campagin from Excel, CSV sheet

5000

Kindly messages will get processed only as per the sending speed each channel have, the above is the limit which we accept the request in one go

Contacts

ServiceRate Limit Details

Manual Upload of Contacts - Without Queue

2000

Manual Upload of Contacts - Queued

10,000

Maximum Size of the Excel, CSV Sheet

10 MB

Mass Update - Maximum Record Selection

2000

Maximum file size to store files under attributes

25 MB

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