> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/general-guidelines/rate-limits.md).

# Rate Limits

In order to ensure smooth functioning of our servers and services we have rate limits for all our services including API, Webhooks & Platform Access, if a request is reached the rate limit within the given time then further requests will be dropped and won't be processed by our servers. See the rate limits as mentioned below

## Login & Signup 

<table><thead><tr><th width="235.65374539950028">Service</th><th>Rate Limit Details</th></tr></thead><tbody><tr><td>Login</td><td>If more than 3 unsuccessful login are detected within 3 minutes then we will disable the login for next 15 minutes</td></tr><tr><td>Signup</td><td>Only 2 signup's allowed from one IP address within 8 hours</td></tr></tbody></table>

## Smart Replies

<table><thead><tr><th width="235.65374539950028">Service</th><th>Rate Limit Details</th></tr></thead><tbody><tr><td>Smart Replies </td><td>If we receive more than 5 replies to the same smart reply question within 1 minute then we will stop sending further replies to that specific contact for next 1 minute. This is to avoid infinite bot to bot lopped communications</td></tr></tbody></table>

## Teambox

<table><thead><tr><th width="235.65374539950028">Service</th><th>Rate Limit Details</th></tr></thead><tbody><tr><td>Teambox Sending Offline Messages if no agents found to attend the chat</td><td>Limited to 1 offline reply in 1 hour</td></tr></tbody></table>

## API & Webhooks

<table><thead><tr><th width="235.65374539950028">Service</th><th>Rate Limit Details</th></tr></thead><tbody><tr><td>Send / Push Messages</td><td>90 requests per minute </td></tr><tr><td>Device / Service Status Check</td><td>3 request per minute</td></tr><tr><td>Webhook Messages</td><td>Dynamic Limit</td></tr><tr><td>Webhook Events</td><td>Dynamic Limit</td></tr><tr><td>Maximum Numbers can be passed in Single API</td><td>10000</td></tr></tbody></table>

## Connector

<table><thead><tr><th width="235.65374539950028">Service</th><th>Rate Limit Details</th></tr></thead><tbody><tr><td>Inbound Events </td><td>10 requests per minute</td></tr><tr><td>HTTP Requests (Action - Outbound)</td><td>3 request per minute</td></tr></tbody></table>

## Broadcaster

<table><thead><tr><th width="235.65374539950028">Service</th><th>Rate Limit Details</th></tr></thead><tbody><tr><td>Maximum Contact Selection in one Campagin </td><td>10,000</td></tr><tr><td>Maximum Contact Upload in one campagin from Excel, CSV sheet</td><td>5000</td></tr></tbody></table>

{% hint style="danger" %}
Kindly messages will get processed only as per the sending speed each channel have, the above is the limit which we accept the request in one go
{% endhint %}

## Contacts

<table><thead><tr><th width="235.65374539950028">Service</th><th>Rate Limit Details</th></tr></thead><tbody><tr><td>Manual Upload of Contacts - Without Queue</td><td>2000</td></tr><tr><td>Manual Upload of Contacts - Queued</td><td>10,000</td></tr><tr><td>Maximum Size of the Excel, CSV Sheet</td><td>10 MB</td></tr><tr><td>Mass Update - Maximum Record Selection </td><td>2000</td></tr><tr><td>Maximum file size to store files under attributes</td><td>25 MB</td></tr></tbody></table>


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