Call Logs

Module which includes the Call data

Call Logs is the System CRM module which is used for tracking the calls through Phone Bridge channel. Phone bridge is basically used for tracking and storing all the phone calls made directly into our CRM. By using this channel we can track, manage and save all the call details automatically in this Call Logs CRM. When a call is made while the user/agent is offline, it will be added to the Call Log module once they reconnect to the internet and refresh the module. The module fields includes Call Duration, the Sim used to make the call, Call Status, Call direction (inbound/outbound), Call start time, Call End Time, Call Summary, Service Provider etc.

This call tracking is done with the Picky Assist mobile app installed in our phone connected with the Phone Bridge Channel. Whenever a call take place in our phone whether it is outgoing or incoming the the call details will save as a record in the module.click here to read more

Filter Views

The Call Logs module is configured with some Filter Views as part of Prebuilt configurations. So while onboarding, if you select "Complete" with or without choosing a specific module, these filters will be installed in your Contact module, as indicated in the Preview Components on the onboarding page. You have the option to customize, add, or delete these filters as needed. If you prefer not to install these filters, simply choose the "Skip and Complete" button while onboarding.