Conversation context helps you get the quoted reply message id when a user quotes and send a reply to the message sent by you, it's also possible you to send a reply as quoted text to any of the incoming message you received or it's also possible to send a quoted reply to the message you sent earlier to the user
WhatsApp Web Automation
Possible only to get the context id when the user quote and reply, it's not possible for businesses to give a quoted reply like in regular WhatsApp
Possible to send and receive quoted messages i.e you will able to know when the user quote a reply also you will be able to send a message with your quoted reply.
Ability to get context id from the quick reply buttons
No quick reply button support
When you are sending a message out using Push API you will get a unique message id (msg_id) for each mobile number. Refer Here Complete Response Variable
When a user replied to the particular message in the Webhook you will get the message id (msg_id) as Context Id (context-msg-id)
Using this Context Message ID you can easily identify the conversation context when the user quote a reply to a message sent by you, refer to the below image for better understanding;
This is a new variable “payload” available in the Push API in order track the quick reply button clicks, i.e when you send a message with interactive buttons and when the user clicked the button you will get the payload passed by you in the webhook , you can pass separate payload for each button to make the user reply tracking easier.
When you are using WhatsApp Web Automation it's possible to send and receive quoted replies exactly the same as how you are using in the WhatsApp personal or business app, you just need to listen for the
unique-id variables and pass this to the
quoted variable as per the situation you needed;
Please refer to the below image for better understanding;