Picky Assist Help Desk
Setting Up
API V2
FAQ
Guide
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Welcome To Picky Assist π
Setting Up Guide
Setting Up Account
Connecting Channels
Setting Up Teambox
Setting Up Smart Replies
Setting Up Broadcaster
Introduction
Creating A Campagin
WhatsApp Number Filter Tool
Reports
Setting Up Sequence
Setting Up CRM
Setting Up Social CRM
Setting Up Connector
Setting Up Widgets
Setting Up Ad-On's
Quick Rollout Guide
Archives
API Documentation V2
Introduction
Quick Start Guide π
Sandbox Mode WhatsApp Official
Global Webhook
Event Webhook
Push API
WhatsApp Template API
WhatsApp Group API
WhatsApp Settings API's
Call Conference API
Device Manage APIβs
Account API
Project Management API
References
Sample Codes
Limitations & Disclaimer
General Guidelines
WhatsApp
Billing
Blacklisting Numbers
Adding Money Into Account
FAQ
General FAQ
Push API FAQ
Webhook FAQ
Changelog
2021
2020
2019
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Reports
Kindly note this guide is based on our new Platform 2.0 so please access it through
https://pickyassist.com/beta
β
You can see all the outgoing messages here in the report section and have following features
1.
You can filter the reports between dates as shown below
2.
You can see the message details by clicking the
"Details"
as shown below
3.
You can see the detailed report
"Detailed Report"
like submitted time, delivered time, read time, charges, error code etc
4.
You can export the complete sent message to CSV file using the
"Export"
option as shown below,
only last 45 days reports can be exported
Detailed On Screen View of Reports
You can see the detailed number wise report on screen by clicking
"Detailed Report"
and a popup will appear on screen as show below;
Message ID :
Unique id of the message
Number :
WhatsApp Number
Status :
Status of the message, Delivered, Read, Submitted, Unknown, Failed
Submitted Time :
Time when message is submitted for delivery to WhatsApp
Delivered Time :
Time when message is delivered to the user
Read Time :
Time when the message is read by the user, don't support if the user privacy is turned on
Charges :
Amount debited in USD if any for sending the messages
Error Message :
If the message is failed then reason for the failure of the message
Submitted, Delivered, Read Time stats will shows only for WhatsApp Web Automation & WhatsApp Official only from May 13, 2022 onwards only
Search for a Particular Number
You can search for particular number , please make sure you input country code along with number while searching
Filter based on Status
Filter based on status by selecting the status, by default the system shows all status , filter helps to find out messages which are failed easily
Download Report
Download Report to CSV by clicking the Download button
Listing Scheduled Messages
Messages which are scheduled can be listed from the Report section by clicking on the Filter Icon and checking the "List Scheduled" as shown below;
Listing & Deleting Scheduled Messages
Messages which are scheduled can be deleted as shown below;
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Setting Up Sequence
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Contents
Detailed On Screen View of Reports
Search for a Particular Number
Filter based on Status
Download Report
Listing Scheduled Messages
Listing & Deleting Scheduled Messages