Let’s say you have 4 users and have setup the “Reassign the chat to the next user after 1 minutes” so here the system will first allocate the chat to the user 1 and within 1 minute if the user 1 not attended the chat then it will assign to the next user and wait for 1 minute, if none of the 4 users are not attended the chat then again this rotation will start i.e after 4 minutes the system will start again assigning the chat from the User 1, now in order to avoid the infinite rotation here you can define how many times the system should rotate the chat before sending the default / no response messages.