Training Bot Introduction

Learn How to Train Bot

Using the train module you can train the virtual agent by adding more questions, dialogue, keywords, phrases and their best answer, you can also upload FAQ from an excel /csv sheet, Setup Smart Actions, Small Talks, Reply with Media Files etc

Creating an efficient answer bot with Smart Replies

Smart Replies can answer 50% of your customer's general queries if you have trained it well as per your business requirements. You can use ChatGPT Integration to make it more natural

Understand Questions

Understand your customers' questions from previous conversations, you can refer to your email , WhatsApp, SMS and even call centers to analyze the most asked questions by your customers.

You have the option to enter Question Variations i.e one question can be asked in many ways.

Exact Match

By default, Smart Replies work based on the closest match to the questions that have been added. For example, if a question like "What are the advantages of a chatbot" is added, the system may match this question if someone types only "chatbot" alone. That is, if someone sends just "chatbot," the system is likely to match it with the question "What are the advantages of a chatbot?" if there are no closer matching patterns, as the system treats this as the best match.

To avoid this scenario, if you want the bot to respond only when an exact match is found, you can turn on the settings as shown below.

With this setting enabled, the system will send the answer and perform any smart actions configured only when the user's question is exactly matched, e.g., "What are the advantages of a chatbot"

Segregate Topics / Categories

Segregate the questions into various topics / categories, topics may differ from business to business some of the common topics are as below;

Pricing Billing Payments Delivery Offers Product 1 Produce 2 Contact About Small Talks