Quick Replies
This helps you in quickly replying to your messages.
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This helps you in quickly replying to your messages.
Last updated
Was this helpful?
Quick replies are a set of predefined messages which you can save in order to avoid typing the most frequently used replies.Users can quickly select from a list of already created responses, this feature will making communication faster and more convenient particularly in situations where typing a reply may be difficult eg. meeting or engaged with other client chats. It will help to avoid or minimize errors, typos or misunderstandings due to unclear messages.
For example, consider this use case: Imagine you're texting with a friend, and instead of typing out every response, you have some ready-made buttons to click. These buttons are like shortcuts for quick answers. For example, if your friend asks, "Where do you want to eat?" you might have buttons that say "Pizza," "Burgers," or "Tacos." Instead of typing, you just click the one you want. That's the basic idea behind quick replies!
We have three type of quick replies
Simple
Quick replies
List menu
To create quick replies go to Settings->Quick replies Click on Create new button
This allows businesses to send simple text messages with media to customers. It Supports attributes, media, emojis, Bold, italics, strike, can contain up to 5000 characters.
Add your message contents and can use bold, italic, strikethrough, emojis to style your message, and also include additional attributes to customize it further.
You can add a media header with a quick reply. A media header in a quick reply is like a picture, a small video clip, document and audio. This visual element helps to provide context or additional information related to the quick reply.
Upload media files like image, video, Audio and document by clicking the edit button.
You can manually add the media url or can map the attribute value from CRM.
If you want to remove a media header please click the "Remove media header” button.
Give a name for the created Quick Reply to identify that from the quick reply list. Maximum 50 characters can be added in the quick reply name.
The created quick reply is only visible for the person who created it. That particular user only can use the Quick reply.
The created quick reply is visible to all the users in the project and every user can use this quick reply.
Save the newly created quick reply.
It will show the preview of the created quick reply.
Quick reply with a button feature in the message option will enable the user to the predefined responses or options in the form of buttons thus allowing them to quickly select and send a response without typing it out manually. We can create 3 quick reply buttons with 20 character limit and no emoji support.
Some business cases
Customer Support: In a customer support chat system, quick reply buttons can offer options like "Yes," "No," "I'll check," etc., enabling agents to respond efficiently and maintain a consistent tone.
Appointment Scheduling: When confirming or rescheduling appointments through messaging, quick reply buttons can present options like "Confirm," "Reschedule," "Cancel," etc.
Survey or Feedback Collection: In gathering feedback or conducting surveys through messaging, quick reply buttons can offer response choices like "Satisfied," "Neutral," "Dissatisfied," etc.
Order Confirmation and Status Updates: E-commerce platforms can utilize quick reply buttons for order confirmation, status updates ("Shipped," "Out for delivery," "Delivered"), and resolution of common inquiries ("Track Order," "Cancel Order").
Information Retrieval: For frequently asked questions or commonly sought information, quick reply buttons can offer choices like "FAQs," "Contact Support," "Product Information," etc.
Add your message contents and can use bold, italic, strikethrough, emojis to style your message, and also include additional attributes to customize it further.
It helps users understand what the quick reply options are related to or what the overall topic of the quick reply is. Add the header with crm attribute values and up to 60 characters of optional text..
You can remove the header option by clicking the delete button.
In the footer we can add any additional information about the quick reply. Add the footer with crm attribute value and up to 60 characters of optional text.
You can remove the footer option by clicking the delete button.
You can add a media header with a quick reply. A media header in a quick reply is like a picture, a small video clip, document and audio. This visual element helps to provide context or additional information related to the quick reply.
Upload media files like image, video, Audio and document by clicking the edit button.
You can manually add the media URL or can map the attribute value from CRM.
If you want to remove a media header please click the "Remove media header” button.
Using a list menu quick reply, customers can send a menu as a message with up to 10 lists or choices separated by optional sections and header, a great feature to showcase product categories, recent orders, and saved card details.
Restaurant Ordering: In a food delivery app, users could be presented with a quick reply list menu containing categories such as "Appetiser," "Main Courses," "Desserts," etc. This allows users to quickly browse and select their desired category before choosing specific items to order.
Travel Booking: A travel agency's messaging platform could offer a quick reply list menu with options like "Flights," "Hotels," "Car Rentals," "Tours," etc. Users can select their preferred category to initiate the booking process for their desired travel service.
Financial Services: A banking messaging interface could include a quick reply list menu with options such as "Account Balances," "Transactions," "Transfer Funds," "Apply for Loan," etc. This enables users to quickly navigate various banking services and initiate transactions or inquiries.
Healthcare Appointment Scheduling: A healthcare provider's could offer a quick reply list menu containing options like "Schedule Appointment," "Prescription Refill," "Ask a Doctor," "Lab Results," etc. Patients can select the appropriate option to initiate the respective action or inquiry.
Event Registration: An event management platform could utilise a quick reply list menu with options like "Attendee Registration," "Speaker Registration," "Sponsorship Opportunities," "Event Schedule," etc. This allows participants to quickly access relevant information or register for specific event components.
Users cannot select more than one option at the same time from a list or button message, but they can go back and re-open a previous message.
It's possible to use a header and footer
It's possible to pass upto 10 choices in the list and segregate the choice with Sections (Optional)
Can't use Media files with a list of messages
Add your message contents and can use bold, italic, strikethrough, emojis to style your message, and also include additional attributes to customize it further.
Add a relevant menu name related to the list menu content.
The name of the particular choice section with a 20 character limit. We can add a maximum of 10 sections in a single list menu. Also can take a copy of one section.
Add your quick reply list menu choice with 20 character limit. Can delete the choice by clicking the delete button. We can add a maximum of 10 choices in a single list menu. Also can take a copy of one choice.
Give a short description about the choice with 72 character limit & option to add attribute value.
We can see all created quick replies in the list. By using the search box you can search for a particular quick reply.
Name : Name of the quick reply
Message : Quick reply message content
Type : Quick reply type
Visibility : Global or Only Me
Owner : The person who created the quick reply
Created Date : Quick reply created date
Action : Update existing quick reply (View/Edit, Duplicate, Delete)
View/Edit : Customers can view or make changes in the existing quick reply.
Duplicate : Take a duplicate of the existing quick reply
Delete : Delete quick reply
