Topics / Categories

Segregate the questions into various topics / categories, topics may differ from business to business some of the common topics are as below;
Pricing Billing Payments Delivery Offers Product 1 Produce 2 Contact About Small Talks

Creating New Categories

Give a relevant name to category and click on "Add" you can see a new category will added and displayed below ;
Creating Category in Smart Replies
Next we will discuss more about Intent & Context and how an intent can be mapped against each category