# Topics / Categories

Segregate the questions into various topics / categories, topics may differ from business to business some of the common topics are as below;

Pricing \
Billing \
Payments \
Delivery \
Offers \
Product 1\
Produce 2\
Contact\
About\
Small Talks

## Creating New Categories

Give a relevant name to category and click on **"Add"** you can see a new category will added and displayed below ;

![Creating Category in Smart Replies](https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LlJChpzcxtwOYGcBd1q%2F-LlQHDrNk5nahK8crn4X%2F-LlQI7Yplw4Fe5AvKf5a%2Fsmart-replies-creating-category.png?alt=media\&token=940e56aa-0756-42ee-81f9-aa80a6421257)

{% hint style="success" %}
**Next we will discuss more about**[ **Intent & Contex**](https://help.pickyassist.com/setting-up-guide/smart-replies/train-module/intent-and-context)**t and how an intent can be mapped against each category** 
{% endhint %}