> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/setting-up-guide/smart-reply-v2/train-module/personalizing-replies.md).
# Personalizing Replies
You can personalize the reply using the attributes which are saved in your Social CRM which will help you to to greet customer with their name or any value stored in the attribute against the customer like Age, Last Order Details, Current Plan, Address etc.
### Personalizing a Reply
To personalize a reply select the answer and find the “”i icon as shown below and it will display all the available attribute values.
### Inserting Attributes & Configuring Fall Back Value
On clicking the attribute type the value will get inserted into the answer and the value will look like **`{{attribute-value}}`**
Fall Back Value : If the system not able to fetch any value for the attribute then value configured here will be send to the user , here if the name not saved in the attribute then you can type "Customer" or any other value.
{% hint style="info" %}
Those users name record available in the attribute value will be send and for others fall back value configured here will be send
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.pickyassist.com/setting-up-guide/smart-reply-v2/train-module/personalizing-replies.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
”i icon as shown below and it will display all the available attribute values.