Fall Back Response

You can configure default fall back message and "Smart Actions" which helps to take certain actions when the bot don't understand the user question , the smart actions is helpful to tag the customer , send a whatsapp / email message to an agent to takeover the chat , disable the smart replies for certain period of times and all other available smart actions.

Sending Email Alert

You can also alert agents by sending an email by configuring multiple email address separated by comma.

Selecting Channels

You can specify to which channel / application the smart replies need to be configured , suppose if you dont wish to send smart replies via facebook then it can turn it off here. If you are using WhatsApp Personal & Business under same license then you can specify the channel here.

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