> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/general-guidelines/best-practices-for-media-handling.md).

# Best Practices for Media Handling

This guide is all about sending and receiving media files when using Picky Assist different channels, if you are considering sending a large number of media files then please make sure that you have implemented the best practice mentioned in this document for getting the optimum speed of messages

## Compress your outgoing media files 

Always compress your outgoing media files to the best ratio so that they can transmit fastly and enhance the message processing speed 

{% hint style="info" %}
The best way to compress media files is to send that media file manually via WhatsApp, then download the media again, then use that media file to send to a large number of customers \
\
**Larger your video files more delay in delivering the messages** 
{% endhint %}

### Recommended Media Size 

We highly recommend keeping the media size as below to get the best sending speed

| Media Type      | Recommeded Size (WhatsApp Web Automation) | Maximum Size (WhatsApp Official & Cloud API) |
| --------------- | ----------------------------------------- | -------------------------------------------- |
| Images          | 256 KB                                    | 5 MB                                         |
| Videos          | 1 MB                                      | 16 MB                                        |
| PDF & Documents | 2 MB                                      | 25 MB                                        |

{% hint style="danger" %}
If you are using WhatsApp Web Automation then we highly recommend sending a video file as a youtube link, also send one video message in a minute in order to avoid the automation server crash, also you need to keep clearing your open chats as loading recent chats having video/images will take longer time to open the WhatsApp Web Automation and as a result, the server may crash frequently and affects the delivery of messages.\
\
If your nature of business involves sending a high number of media files then we recommend considering WhatsApp Cloud API or our Fully Managed WhatsApp Business Solutions 
{% endhint %}


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