WhatsApp Official Account
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Picky Assist Help Desk
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This is a quick start guide for WhatsApp Official Account (Dedicated Number) intended only for those who are approved by WhatsApp
WhatsApp Official Account is configured against a project as given by you , so please select a project from the right side window
There are few important steps you must take care while sending and receiving messages through WhatsApp Official Account , please read our rollout guide before you begin .
If you would like to initiate the conversation or send messages after 24 hours window then you need to make use of templates, you can request templates from Broadcaster -> WA Templates All templates are subjected to approval from WhatsApp and they take 2 to 72 working hours to approve. No template approval on Saturday and Sunday so please plan your template request accordingly. You will be billed as per the destination country and your account should have enough balance to send templated messages
Smart Replies helps you to answer user questions like an answer bot, you can configure questions and it answers to get started.
You can start testing session messages immediately by sending a message to your WhatsApp number.
API & Webhooks allow you to programmatically send and receive WhatsApp messages from your application / CRM.