> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/setting-up-guide/quick-rollout-guide/whatsapp-official-account.md).

# WhatsApp Official Account

This is a quick start guide for WhatsApp Official Account (Dedicated Number) intended only for those who are approved by WhatsApp 

WhatsApp Official Account is configured against a project as given by you , so please select a project from the right side window 

### **WhatsApp Rollout Guide (Must Read)** 

There are few important steps you must take care while sending and receiving messages through WhatsApp Official Account , please read our rollout guide before you begin .[ Read Now](https://pickyassist.com/blog/rolling-out-guide-for-whatsapp-official-account/)

### **Templates** 

If you would like to initiate the conversation or send messages after 24 hours window then you need to make use of templates, you can request templates from **Broadcaster -> WA Templates** \
\
All templates are subjected to approval from WhatsApp and they take 2 to 72 working hours to approve. No template approval on Saturday and Sunday so please plan your template request accordingly. [Guidelines for Requesting WhatsApp Templates](https://pickyassist.com/blog/guidelines-for-getting-whatsapp-templates-approved/)\
\
You will be billed as per the destination country and your account should have enough balance to send templated messages 

{% hint style="info" %}
You are now in Tier 1 which allows sending message to maximum 1000 users in rolling period of 24 hours , this limit will auto increase when you send more messages, [please refer our guide for more details](https://pickyassist.com/blog/rolling-out-guide-for-whatsapp-official-account/)
{% endhint %}

### **Configuring Smart Replies** 

Smart Replies helps you to answer user questions like an answer bot, you can configure questions and it answers to get started. [Read More](https://help.pickyassist.com/setting-up-guide/smart-replies/introduction)

### **Session Messages**

You can start testing session messages immediately by sending a message to your WhatsApp number.

### **API & Webhook**

API & Webhooks allow you to programmatically send and receive WhatsApp messages from your application / CRM. [Read More](https://help.pickyassist.com/api-documentation-v2/quick-start-guide)

<br>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.pickyassist.com/setting-up-guide/quick-rollout-guide/whatsapp-official-account.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.