> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/setting-up-guide/smart-replies/train-module/fall-back-response.md).

# Fall Back Response

Fall Back / Default response is used when the bot is unable to find a relevant answer to the customer query , you can specify the fall back response from the **"Setting"** tab

![Fall Back Response](/files/-LlT4-2WxKza_A7jTbaC)

### Sending Email Alert

You can also alert agents by sending an email by configuring multiple email address separated by comma

![](/files/-LlT7lzNg7aV5T6wHvCK)

### Trigger Webhook

You can also trigger webhook so that you can reply back with dynamic messages , if the trigger webhook is checked then default message will not send you need to give reply back to the webhook in JSON and that reply will be posted back to the user.

![](/files/-LlT8ppsz4QLGuvDxSKn)


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