Setting Up Zapier
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Picky Assist Help Desk
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Zapier allows you to send and receive WhatsApp / SMS from Picky Assist and 3000+ apps. Let's understand how it works.
Zapier is the glue that connects .
Zaps are workflows that connect your apps, so they can work together.
Zaps start with a trigger—an event in one of your apps that kicks off your workflow.
Zaps automate tasks in the background, so you can focus on more important work.
Zapier is an online automation tool that connects your favorite apps, such as Zoho CRM, Google Forms, Google Sheets, Facebook Leads and more. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration. It's easy enough that anyone can build their own app workflows with just a few clicks.
Productivity : when someone submits a "Google Form / Typeform" sends an acknowledgment to the user via WhatsApp and alert your Sales rep through WhatsApp.
E-commerce : when a new order is ready to ship in your "Shopify, WooCommerce, Magento" site send the shipping alert via WhatsApp / SMS.
Billing / Accounting : when a new invoice is generated in your "Quick Books / Keap" send it through WhatsApp / SMS to the user for quick payment.
CRM : when a new lead is created or updated the lead status in "Zoho CRM / HubSpot / PipeDrive" send a WhatsApp message to the user or agent
Customer Support : when a new message received in your WhatsApp convert it as Ticket in "Zoho Desk, / Zendesk / Freshdesk"
Calendars : when a new event is created in your "Calendly / Google Calendar" send a WhatsApp message to the customer / agent.
Leads : when a new lead is created in "Facebook Lead Form / Linkedin Lead" Form send a WhatsApp message to the Sales Rep and close the deal instantly.
A Zap is an automated workflow between your apps. For example, you may have a Zap that sends a WhatsApp message to your Sales Rep whenever a new Facebook Lead is Created. Zaps consist of at least two parts: a trigger and one or more actions here
A trigger is the event in an app that starts the Zap. Once you set up a Zap, Zapier will monitor the app for that event. For example when a new lead is created in facebook ad form is the trigger
An action is the event that completes the Zap. For example sending a WhatsApp message in the above case is the action.
Go to Zapier and Search for Picky Assist then connect and do the authentication as shown below ;
Now let's connect the Zapier with Picky Assist , you can connect the Zapier into any active projects of Picky Assist
Go to "My App" in Zapier and Search for "Picky Assist"
A new window will open and you need to login using your picky assist username and password then select the project you would like to connect with Picky Assist
After Login you will be asked to select the project you would like to connect , select the project and click on "Add Account"
In order to send a WhatsApp Message when an event happens in any of your connected application you need to setup a Zap in Action Mode i.e when an trigger (first step) happens take an action (second or other steps)
Select Picky Assist from the App List then select "Send Message" as Action Event as shown below;
Select the Picky Assist Project you have connected to Zapier then click on "Continue" button as shown below;
Here you need to configure your outgoing message details as show below;
Please select from which Channel you would like to send WhatsApp Message, if you are using WhatsApp Web Automation i.e you scanned the QR Code and connected your WhatsApp then please make sure you have selected the application as "WhatsApp Web Automation"
Wrong selection of Application will fail sending messages, if you are using WhatsApp Official Channel i.e then you must select "WhatsApp Official Business Account as Channel"
This is where you need to map the mobile number from your previous configured application
This is where you need to draft your message body, you can dynamically add information from your previous step to make it personalised
If you wish to send a media file or send the media file as sticker then please pass the public URL of your media file
Now click on "Test & Continue" to complete the configuration
If you are seeing the test as Sucess then you need to Turn On the Zap to start this working.
If you want to receive a WhatsApp message in your Zapier as a trigger then you need to first create a Zap as Trigger i.e the first step in your Zapier Zap should be the Picky Assist
The 1st step is create a new Zap in the Zapier and select Picky Assist in Trigger mode as shown below ;
You need to select the Picky Assist Project you would like to connect, so whenever a WhatsApp message comes it will send the message along with other details to the Zapier instantly
This is the important step where you need to give a name to the Zap when you are configuring the Zapier with Picky Assist you will see the name entered by you
Click on the "Test Trigger" to complete the setup
If you are seeing a screen as shown below then it means the trigger setup is completed and you need to move to next step to configure Action "it can be any other apps" click on "Continue" to complete the setup
Once the trigger configuration is completed you need to create another Action step in your Zap i.e what action should be taken whenever you receive a WhatsApp Number, you will able to see all the message details like message body, media URL, mobile number etc
You can map this with any other application field as shown below;
Now you need to do some settings in your Picky Assist to complete the setup
Go to Settings -> App (Tab) -> Settings (Button)
A popup will open as shown below where you need to Select the Channel from which the incoming messages should send to Zapier
Push action settings help you to decide when the incoming messages pushed to the Zapier, we have 3 push actions available, you need to select the push action as per your requirements;
If you configure this as push action then it help you to configure the Zapier with the Picky Assist Smart Replies product which helps you to conditionally trigger the Zap whenever it matches a question the Smart Replies
Go to Smart Replies -> Select a Question -> Then Click on + Icon to Add Smart Actions from then select "Push to Zapier" action and Select the "Connected Zap"
If you wish to push the message history then please select the time period as well, keep "none" if you don't want to send the message history then the system will send only the last message you received.
This will push all incoming messages from the selected channel to Zapier , you need to select which Zap should handle the incoming messages , all zaps connected will be listed here under "Connected Zaps" , you can also specify the message history period if you wish to get message history.
When this push method is selected we will not send any incoming messages to your Zapier
Watch the below video which shows how Google Form can be integrated with WhatsApp in just 2 minutes. This will send thank you message to the customer and a message to the sale executive for instant followup
Now you're ready to start creating Zaps. The first thing you'll need to do is . Type in your name, email address, and a password. You'll now have access to the Zapier core features forever and many of our paid features for 14 days. Learn more about your .
Please make sure the media URL is public and don't have any redirection loops, also make sure the media you are trying to send is as per the in WhatsApp, if you are sending sticker then please follow the
