# Topics / Categories

Segregate the questions into various topics / categories, topics may differ from business to business some of the common topics are as below;

Pricing \
Billing \
Payments \
Delivery \
Offers \
Product 1\
Produce 2\
Contact\
About\
Small Talks

### Creating New Categories

Give a relevant name to category and click on "Create" you can see a new category will added and displayed below ;

<figure><img src="https://lh7-us.googleusercontent.com/4zETlDF0kiYG21v9kEIhFordOZA17GL5IAvZbKUScfgQHdbt6AnLH-ZmwV8I0iZPMB7TDbMCfYGTKzRAOtOu0jX1OFtS4hOWnTtZAPijJaR1fQKBqeXelwHAXFVDxQrysfrJGU8YGS2zn0C0YC6HX0c" alt=""><figcaption><p>Creating Category in Smart Replies</p></figcaption></figure>

{% hint style="info" %}
&#x20;Next we will discuss more about [Intent & Context](https://help.pickyassist.com/setting-up-guide/smart-replies/train-module/intent-and-context) and how an intent can be mapped against each category
{% endhint %}