# Training Bot Introduction Using the train module you can train the virtual agent by adding more questions, dialogue, keywords, phrases and their best answer, you can also upload FAQ from an excel /csv sheet, Setup Smart Actions, Small Talks, Reply with Media Files etc ## Creating an efficient answer bot with Smart Replies Smart Replies can answer 50% of your customer general queries if you have trained it well as per your business requirements. ## Understand Questions Understand your customers questions from previous conversations , you can refer to your email , WhatsApp, SMS and even call centre to analyse the most asked questions by your customers. You have the option to enter Question Variations i.e one question can be asked in many ways. ## Segregate Topics / Categories Segregate the questions into various topics / categories, topics may differ from business to business some of the common topics are as below; Pricing \ Billing \ Payments \ Delivery \ Offers \ Product 1\ Produce 2\ Contact\ About\ Small Talks --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.pickyassist.com/setting-up-guide/smart-replies/train-module/training-bot-introduction.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.