Using the train module you can train the virtual agent by adding more questions, dialogue, keywords, phrases and their best answer, you can also upload FAQ from an excel /csv sheet, Setup Smart Actions, Small Talks, Reply with Media Files etc
Creating an efficient answer bot with Smart Replies
Smart Replies can answer 50% of your customer general queries if you have trained it well as per your business requirements.
Understand your customers questions from previous conversations , you can refer to your email , WhatsApp, SMS and even call centre to analyse the most asked questions by your customers.
You have the option to enter Question Variations i.e one question can be asked in many ways.
Segregate Topics / Categories
Segregate the questions into various topics / categories, topics may differ from business to business some of the common topics are as below;