Character Limits WhatsApp
The below documents give an overview of the Character limit for WhatsApp Official & Cloud API
Text Messages
Maximum length: 4096 characters
Sticker Messages
Cloud API: Static and animated third-party outbound stickers are supported in addition to all types of inbound stickers. A static sticker needs to be 512x512 pixels and cannot exceed 100 KB. An animated sticker must be 512x512 pixels and cannot exceed 500 KB.
On-Premises API: Only static third-party outbound stickers are supported in addition to all types of inbound stickers. A static sticker needs to be 512x512 pixels and cannot exceed 100 KB. Animated stickers are not supported.
Supported Media Types
Media
Supported Types
Size Limit
audio
audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg (only opus codecs, base audio/ogg is not supported)
16MB
document
text/plain, application/pdf, application/vnd.ms-powerpoint, application/msword, application/vnd.ms-excel, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
100MB
image
image/jpeg, image/png
Images must be 8-bit, RGB or RGBA
5MB
video
video/mp4, video/3gp
Notes:
Only H.264 video codec and AAC audio codec is supported.
We support videos with a single audio stream or no audio stream.
16MB
sticker
image/webp
Static stickers: 100KB
Animated stickers: 500K
Interactive Message
Text message : Emojis and markdown are supported. Maximum length of message: 1024 characters.
Footer Message : Emojis, markdown, and links are supported. Maximum length: 60 characters.
Header message : Header can be media or text. For text, Formatting allows emojis, but not markdown. Maximum length: 60 characters.
Quick Reply Button Message
title – Button title. It cannot be an empty string and must be unique within the message. Emojis are supported, markdown is not. Maximum length: 20 characters.
id – Unique identifier for your button. This ID is returned in the webhook when the button is clicked by the user. Maximum length: 256 characters.
Only 3 buttons allowed
List Messages
Maximum length of button: 20 characters.
Maximum length of section : 24 characters.
Limited to 10 rows across all sections.
Each row contains:
title – Required. Maximum length: 24 characters.
ID– Required. Maximum length: 200 characters.
Description – Optional. Maximum length: 72 characters.
Reference
On-premises API documentation
Cloud API documentation:
Last updated
Was this helpful?