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Actions are a set of commands which can seamlessly work with Smart Replies , on receiving a message you can instruct the picky assist smart replies to take multiple actions based on your business requirements. Like Make A Call Back , Add Customer to a Category , Remove A Tag , Add Customer into a sequence, Create a Support Ticket and more..
An action can be added against each question by clicking the + icon as shown below;
On clicking the + icon a popup will open where you can select multiple actions as shown below