Smart Actions

Actions are a set of commands which can seamlessly work with Smart Replies , on receiving a message you can instruct the picky assist smart replies to take multiple actions based on your business requirements. Like Make A Call Back , Add Customer to a Category , Remove A Tag , Add Customer into a sequence, Create a Support Ticket and more..
Adding An Action
An action can be added against each question by clicking the + icon as shown below;
Action Button
Selecting Action
On clicking the + icon a popup will open where you can select multiple actions as shown below 
smart-reply-action-popup
List of Available Actions
1.
​Trigger Webhook​
2.
​Send Email​
3.
​Send Message​
4.
​Click 2 Call​
5.
​Pause Replies​
6.
​Add Tag​
7.
​Remove Tag​
8.
​Map to Category​
9.
​Remove From Category​
10.
​Create Ticket​
11.
​Subscribe to Sequence​
12.
​Unsubscribe from Sequence​
13.
​Update Note​
14.
​Blacklist​
​
​
Trigger Webhook
Give dynamic replies from your application like updated balance, updated score etc
action-webhook
Webhook Set in the Smart Replies will get triggered 
Send Email
Send an email informing your agents about user interactions. Include message history also.
You can click attributes to include any data in the email like customer name, mobile , message history etc
action-send-email
Send Message
Send SMS or WhatsApp message to agents about the conversations till now
You can specify while channel to be used to send message like whatsapp personal , business , sms , enter mobile number along with country code without + or 0 , add more number by separated by comma.
action-send-message
Click 2 Call
Offer an install call back to the user immediately.
You can specify from which project the call should be triggered and the agent number must be mentioned along with country code without + or 0 , an option agent name can also specify for your internal references;
action-call
Pause Replies
This will temporary pause smart replies for the time set by you, useful for human takeover and live chat
Select the pause duration from the drop down starting from 30 minutes to 120 minutes
Pause Reply
Add Tag
This will add a tag to the subscriber
Select the available tag from the list , can add multiple tags 
action-add-tag
Remove Tag
This will remove tag from the subscriber
Select the tag which need to be removed against the subscribers, if no tags are found no action will be taken
action-remove-tag
Map to Category
This will map subscriber to a category
action-add-category
Remove From Category
This will remove subscriber from a category
action-remove-category
Create Ticket
Create a support ticket against the subscriber
You can specify the subject of the ticket and assign the priority  
action-create-ticket
Subscribe to Sequence
Auto subscribe customer into a sequence for drip campaigns
action-add-sequence
Unsubscribe from Sequence
Unsubscribe customer from a sequence
action-unsubscribe sequence
Update Note
Add a note / update against the subscriber. Can view and update notes from Social CRM -> Subscribers -> Notes
action-adding-note
Blacklist
This will add the incoming number to blacklist.
Can view and remove the blacklisted subscribers from Settings -> Black Lists 