> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/general-guidelines.md). # General Guidelines - [Billing](https://help.pickyassist.com/general-guidelines/billing.md): Manage billing - [Adding Money Into Account](https://help.pickyassist.com/general-guidelines/adding-money-into-account.md): Add money into your account manually - [Rate Limits](https://help.pickyassist.com/general-guidelines/rate-limits.md) - [Character Limits WhatsApp](https://help.pickyassist.com/general-guidelines/character-limits-whatsapp.md) - [Best Practices for Media Handling](https://help.pickyassist.com/general-guidelines/best-practices-for-media-handling.md) - [Roadmap](https://help.pickyassist.com/general-guidelines/roadmap.md): Explore the features we're building for you and what's coming next. - [Features In the Early Beta Version](https://help.pickyassist.com/general-guidelines/features-in-the-early-beta-version.md): This page displays the features currently in our beta and alpha versions. Here, you'll also find a guide on how to try these features. - [Whatsapp Handling Errors](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors.md) - [WhatsApp Number got Disconnected](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/whatsapp-number-got-disconnected.md) - [Understanding Your WhatsApp Number Quality Rating](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/understanding-your-whatsapp-number-quality-rating.md) - [WhatsApp Number Blocked (Banned)](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/whatsapp-number-blocked-banned.md) - [WhatsApp Business App Disconnected](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/whatsapp-business-app-disconnected.md) - [WhatsApp Template Rejected – Causes and How to Fix](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/whatsapp-template-rejected-causes-and-how-to-fix.md) - [Understanding WhatsApp Message Template Quality Ratings](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/understanding-whatsapp-message-template-quality-ratings.md) - [Warning: Sending a Broadcast with a Yellow or Red Quality Template](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/warning-sending-a-broadcast-with-a-yellow-or-red-quality-template.md) - [WhatsApp Message Template Paused](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/whatsapp-message-template-paused.md) - [WhatsApp Messaging Limits – Understanding Your Messaging Capacity](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/whatsapp-messaging-limits-understanding-your-messaging-capacity.md) - [Message Failed Due to a Healthy Ecosystem Error](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/message-failed-due-to-a-healthy-ecosystem-error.md) - [Why Did Meta Decide Not to Deliver Message?](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/why-did-meta-decide-not-to-deliver-message.md) - [User is a Part of an Experiment](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/user-is-a-part-of-an-experiment.md) - [Business Payment Eligibility Issue](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/business-payment-eligibility-issue.md) - [Template Parameter Mismatch Error](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/template-parameter-mismatch-error.md) - [Template Translation Not Found Error](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/template-translation-not-found-error.md) - [24-Hour Customer Service Window Expired](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/24-hour-customer-service-window-expired.md) - [WhatsApp Business Account Permissions Missing or Revoked](https://help.pickyassist.com/general-guidelines/whatsapp-handling-errors/whatsapp-business-account-permissions-missing-or-revoked.md) - [Migration from 3.0 to 4.0 Platform](https://help.pickyassist.com/general-guidelines/migration-from-3.0-to-4.0-platform.md): Guide to migrate your Picky Assist account from 3.0 to 4.0 platform --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.pickyassist.com/general-guidelines.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.