Connecting WhatsApp Web Automation
This is a paid Chanel once enabled you will able to connect WhatsApp Web with Picky Assist as Channel and able to send and receive WhatsApp messages right from the Picky Assist Web Console or API. Please Click Here to Complete Details
- 1.WhatsApp Personal / Business App installed in a Phone Connected to the Internet.
- 2.WhatsApp Web Automation Adon Enabled in your Picky Assist Project
- 1.Not able to sync the media messages which are sent manually from the phone.
- 2.Not able to download message history prior connecting the WhatsApp number with Picky Assist Automation Server
- 1.No known issues found
----Contents of the Video------ 0:00 - Introduction 0:26 - How Web Automation Works? 1:09 - Getting the Demo Access 1:49 - Connecting WhatsApp 2:11 - Using QR Code Connecting URL 3:23 - Before Scanning QR Code 4:26 - Scanning QR Code 5:26 - Disconnecting Connected WhatsApp 5:42 - Deleting Queued Messages 6:08 - Various Statuses 6:54 - Disabling Incoming Messages 6:59 - Disabling Outgoing Messages 7:12 - How Queue Limit Works 7:38 - How Delay Between Message Works 7:59 - Sync Message from Connected Phone 8:53 - Setting Disconnection Event Alerts 9:54 - How to Restart App 10:14 - How to Restart Server 10:37 - Getting Help
Once the WhatsApp Web automation is enabled you need to scan the QR code from your WhatsApp App from Settings -> Channels -> WhatsApp Web Automation as seen below;
A popup will appear as below "Select the Data Centre" which is near to your country then click on "Activate WhatsApp Web" button as shown below
- 1.Open WhatsApp in your phone
- 2.Tap Menu or Settings and select "Linked Devices" and click on "Link A Device"
- 3.Point your phone to this screen to capture the code
If the WhatsApp phone is not with you or you are using the services for your customers then you can make use of the QR Code Connecting URL, to see the QR code connecting URL please scroll till you see the URL option as shown below;
Once the WhatsApp Web is successfully connected with the Picky Assist Project you will able to see the Settings menu as shown below ;
Don't get confused with Server Restart & App Restart both works differently, so let's understand the difference before using the commands.
Restart App : This is the automation app that runs in the WhatsApp Server, mostly Restart app solves the issues like QR code Not Showing, Connection Timeout, Low message sending speed etc
Server Restart : This is the dedicated server allocated to your project to connect WhatsApp Numbers, generally server restart is not required until suggested by our support team. Server restart will take 5 to 10 minutes so once the command is given please wait for 10 minutes to perform next action.
If you wish to disconnect the existing number and connect another number then please follow the below guide;
First click on "Disconnect" as shown below
This will prompt a new confirmation popup as below;
If you wish to delete all the queue and message history from the WhatsApp Server then please check the "Clear Queue & Messages" , still you will have the message history in the Picky Assist Account, the message history will get deleted only from WhatsApp Server.
In case you want to disconnect and connect again with the same or different number and process the pending queue then please uncheck this option, when a new/same number is connected the pending queue messages will get processed.
After clicking on the "Continue" button it may take 1-2 minutes to show another QR code, please refresh the page to see the new QR Code.
If the number is forcefully disconnected from the WhatsApp App then you may not see the option to disconnect instead it will show a box as below;
If you are seeing this option then please click on "Restart App" then you will able to see below options'
If you tick "Disconnect Existing Number & Restart" this will destroy the last connected number session and you need to scan the QR code again to repair the number.
If you tick "Clear Queue & Messages" this will destroy all the queue and message history from the WhatsApp Server
Those who are using API or Zoho CRM Workflow then please use application=10 in the API & Webhooks in order to send and receive messages from WhatsApp Web
You can enable processing messages from WhatsApp Groups by clicking the respective settings to turn on or off as shown below;
This feature helps you to get alert when the WhatsApp number is disconnected or difficult to connect with our Server
To make this feature works more accurately you need to enable the "Keep Online" status on , when you turned this on your connected WhatsApp number will show always Online
Following types of alerts you will get;
Manual Disconnection : When the WhatsApp Web is manually disconnected from the phone i.e User go to the WhatsApp Web Menu and tapping "Logout from All Devices" in this case you will get real-time alert
Internet Disconnection : This mostly happens when the phone having internet issues and as a result, WhatsApp Web stops working, this event is not realtime , it may take upto 10 minutes to get the alert if the phone lost the internet connection or phone is not online.
You can add email address to get alerts in the below shown field;
As per our research we have observed that in the new WhatsApp Multi Device once a device is connected it won't get disconnected even if the phone is offline so the current Picky Assist monitoring tool may not work effectively as WhatsAp Web is always in connected state and it's connected directly to the WhatsApp Server not to the mobile phone.
Further we have also observed that WhatsApp Web new version keep crashing (Bug in WhatsApp) and as a result WhatsApp fails to send or receive messages even the connection shows as "Connected"
As we are always committed to provide the best possible services and give maximum uptime to the WhatsApp Web Automation services we have developed a new monitoring tool which will send an automated message "status_check" to our dedicated WhatsApp number "+13024370557" in every 5 minutes from your Connected WhatsApp Number.
In order to avoid any confusion of sending any automatic message by default this monitoring tool is disabled in your account, we request you to please enable this from your Settings -> Channels -> WhatsApp Web Automation -> Service Monitoring Tool (enable this) as shown in the below image;
Once you enabled this monitoring tool we will able to analyse the disconnection event and create the best technology to solve it in the coming days, we are considering below ideas;
- 1.Automatically restart the automation app as in most cases we observed that the automation app restart solves the problem related to Connection issues.
- 2.Inform you through Email for manual actions
- 3.Automatically reset the automation server if the app restart does not solves the issue then send an email to you so that you can scan the QR code again to establish the connection.
- 4.If 1,2,3 steps fails then automatically create a ticket with our support team for further investigations without your intervention.
- 1.Update WhatsApp Mobile App to the Latest Version from Google Play Store
- 3.Go to Picky Assist Account Settings -> WhatsApp Web Automation -> Click on WhatsApp Icon -> Click on Restart App
- 4.Please wait for 2 minutes then refresh the Picky Assist page and try sending an incoming or outgoing message to check its working or not.
This error could be because the QR code is expired, you can simply click on the Restart button to generate a new QR Code, please make sure you are scanning directly from the phone to the QR Code, taking a screenshot of the QR code and sharing won't work since the QR code keeps changing in every 10 seconds.
The timeout status means we are unable to communicate with your phone, make sure the phone is connected to the internet and the phone is switched on, if the phone is connected to the internet then please do any of the following actions
- 1.Restart the phone network sometimes solves the issues like Turn off the Wifi or Mobile data and on again or Switching to flight mode and turn back.
- 2.Disable all power saving modes in your phone as sometimes if the power saving mode is enabled phone restricts background usage of data and as a result the WhatsApp will work, so highly recommend disabling power saving mode in your phone
- 3.Close WhatsApp from the background and open it again
- 4.Restart the Phone
👉 The very first thing here is to check your phone internet connection and make sure the phone is turned on and connected to the internet, please send a WhatsApp message to your connected number and ensures it's showing in your phone.
👉 Please check the Connection Status from the Picky Assist Web Console -> Settings -> Channels -> WhatsApp Web Automation -> Settings
👉 If the connection status is other than "Connected" then please click on the "Restart App" please wait 5-10 seconds after Restart the refresh the Connection status by clicking the refresh icon. Even after the connection is not established then please click on the "Disconnect" and try to pair your WhatsApp again by scanning the QR Code.
👉 Always makes sure the WhatsApp Web is not paired in any other computer, in case you have paired then please go to WhatsApp & Click on WhatsApp Web then tap on "Log out from all devices" after that pair your number again with us. - Not Applicable if you are using Multi Device Feature
The issue could be occurring for any of the below mentioned cases;
In order to solve this issue let's understand a few things;
WhatsApp Web is connected with your phone directly , i.e the incoming messages first comes to your phone then sync with the WhatsApp Web similarly the outgoing messages sent from the WhatsApp Web comes to the phone to send them out, so without the mobile phone the incoming or outgoing messages won't be processed.
The very first thing you need to check whether the phone is connected to Internet or not and please run a speed test as well, make sure you have both download and upload speed showing. Not Applicable if you are using Multi Device Feature
Almost all phones by default have Power Saving Mode or Battery Saving mode enabled or automatically enable when your battery percentage goes below certain limit, the best ways is to disable all phone battery/power saving mode in your phone and make sure that your phone don't restrict background data usage of WhatsApp.
If the phone is automatically put app into sleep then opening WhatsApp App may restore the Internet connection to WhatsApp App. Not Applicable if you are using Multi Device Feature
WhatsApp saves all your incoming and outgoing messages in your mobile phone storage and when you connect the WhatsApp Web the open chat details and history will be synched from your Phone to the connected computer and further it saves in the computer / browser cache, so here if you have a lot of open chats and groups it may take longer time to complete the sync and sometimes your phone becomes unresponsive during this process, the syncing speed depends based on your phone configuration and internet upload speed. By keeping these things in mind we suggest the following maintenance for your phone and WhatsApp App to operate smoothly with Whatsapp Web.
Open the WhatsApp App then select a contact and then from the 3 dotted menu click on "Select All" and you able to see the total open chat count as shown below;
Open the WhatsApp App select one contact and delete it
Open the WhatsApp App then long press on the contact and mark multiples to then tap on Delete as shown below
This is the recommended method , open the WhatsApp click tine 3 doted -> Settings -> Chats -> Chat History -> Delete All chats as shown below;
We have an experimental feature of upgrading your existing WhatsApp Server configuration to a higher spec which may help to minimize the disconnection frequency and reconnect faster after disconnection, in order to do this option your phone should also be upgraded apart from the servers since the phone is primarily responsible for synching the messages and when the phone becomes unresponsive the WhatsApp Web get disconnects. Please note this is an experimental feature and we don't guarantee whether this approach works with your setup and this will cost you $49 extra per month.for each 10k open chats and when your open chat increases you need to upgrade again your phone and servers , you can consider 10k open chats costs you $49 per month (We provide free 7 days trial to check whether this upgrade works for you or not)