> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/changelog/2019/november-2019.md).

# November 2019

## Nov 21, 2019

### Widget

1. Fixed CSS Conflict with Parent Sites
2. Fixed various cosmetic bugs 
3. General UI Improvements 

## Nov 20, 2019

### Live Chat

Introduced Desktop Notification for Unread Chats

## Nov 13, 2019

### Facebook Messenger As A Channel

Introduced Facebook Messenger as a new Channel. [More Details ](/setting-up-guide/connecting-channels/setting-up-facebook-messenger.md)

### Smart Replies -> Direct URL

Direct URL helps you to redirect a user into correct context of a conversation. It's very useful to set as Call to Action for various Social Media or Online Advertisements. You can get WhatsApp & Facebook Messenger Direct URL from Smart Replies against each question. [More Details](/setting-up-guide/smart-replies/train-module/direct-url.md)

### Updates In Live Chat

1. **Unread Chat Counts**\
   Now you can see how many chats are unread, all unread chats will be highlighted with a total unread message count.
2. **Away Notification Sound**\
   When a new chat comes and if you are away from the live chat window it will play a sound in your browser. 
3. **Bug Fixes & Optimisations**\
   All reported bugs are fixed and many modules are optimised for improved stability and performance.
4. **Chat Sorting Order Changed**\
   Live Chats are sorted based on last message activity , earlier it was based on last message received from the user.
5. **Change in Quick Update of Contact Details**\
   Moved Name & Mobile Number quick Update from Chat Window to Profile Section 
6. **Fixed Duplicate Showing Messages**\
   Sometimes the messages were showing multiple times and its fixed 
7. **Links are Clickable**\
   All hyperlinks are now clickable and opens in a new window

### Introduction of New Emoji

Introduced New Emoji plugin with all emoji's supported by WhatsApp along with Frequently Used Emoji and Search Option. Emoji may not display properly in old browsers, so please make sure you are using latest browser. 

### Update in Sequence Logic

Sequence logic has been updated in order to give more priority to the exact time configured.

### Broadcaster 

Some cosmetic bug fixes in the Select Subscriber section. 


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