Flow Builder logs and conversational logs

Introduction

Flow Builder Logs will help us track how the chatbot works. It will show us all the conversational logs, http logs, webhook logs and the error logs.Thus making it easier for us to identify all the steps.They provide a thorough record to analyze the chatbot's interactions and information processing.

Setting up

On the left side click on more menu, Click on flow builder and click on logs to view the flow builder logs.

Conversational logs

By clicking on the conversational logs we can see the number of flows, flow name, flow type that is whether it is a chatbot or a workflow, the contact information, the starting time of the flow, the status of the flow and the details of the flow showing the conversational logs of that particular flow.

From the search option you will be able to search the flows based on the name of the flow, flow id, starting time ,status of the flow, contact name and serial number.

When you click on the view conversation logs. You will be presented with another pop up window showing conversation details including conversation information which will include the name and phone number of the contact, conversation id, Flow name, Conversation Channel, Referral source, conversation starting time, Conversation ending time, Conversation duration and the conversation status.

In Execution information we will get information from the starting step of the flow to the ending step of the flow.

Filter logs

The filter option is like a search tool for this log, allowing you to find specific details quickly. The filter logs will be different for conversational logs, http logs, webhook logs and error logs.

In the conversational logs filter we can filter the flows based on flow name, Date range, flow type that is whether it is a chatbot or workflow and the conversation status like completed, inprogress, exited or timeout.

Http Logs

By clicking on the Http logs. You will be able see the Log Id, Flow Name, Received Time,Http Status and Details.

When you click on the details you can see you can see Http response tree and Request information.

Http response tree will give us all the information of the API requests we have received.

Response information will contain all the details such as request id, Flow name, HTTp request URl, Http Triggered time, Request Header, Request Body, Response Header and Response Body. Thus we will get all the details of the http request we have used in our respective flow.

Filter logs

Here we will be able to filter the flow based on the name of the flow, date of the flow and the http status of the flow.

Webhook logs

By clicking on the webhook logs you will be able to see the logs based on the serial number, fow name, contact name, received time, webhook status and the details of the flow.

By clicking on the details we will get the log details which will contain the JSCn requests we have received under request JSCn TRee.

And the request Id, Flow name, webhook received time, request Header, request body and response body under the request information provided.

Filter logs

By clicking on the filter logs you can filter the flow based on the name of the flow, the date of the flow and the webhook status.

Error Logs

By clicking on the error logs we will be able to find flow name, time of the log execution, information about the flow and the details about the flow. This layered approach allows for a thorough examination, enabling users to pinpoint issues, understand the context, and facilitate efficient troubleshooting.

By clicking on the view conversation logs you will be able to see the conversation info and execution info. In the conversation info you will be able to see the conversation id, flow name, conversation channel,referral source, conversation starting time, conversation ending time, conversation duration and conversation status.

By clicking on the execution information you will be able to get details from the starting step to the ending step of the flow, which helps us to find out where the error was located easily.

Export logs

By clicking on the export ogs you will be able to to export all the information of the flows into an csv or Xls file.