Setting Up WhatsMail

WhatsMail is a paid ad-on which can be activated in any project by paying a one time charges.

With WhatsMail business can forward the incoming messages from various channels like WhatsApp, Facebook messenger into an email with the ability to reply right from the email.

Businesses can also start a WhatsApp conversation (Proactive Messaging) right from the email by sending message to our system given email address by specifying the mobile number separated by comma in the Subject.

Please make sure your email applicaiton encoding is set to Content-Type: text/plain; charset="UTF-8" to send and receive non-english (unicode) messages properly

Configuring the WhatsMail

Once the ad-on is activated in your project you need to go to Settings -> App ->WhatsMail (Widget) -> Settings (Button)

On Clicking "Settings" a popup will open as shown below;

Channel

You can configure messages from which channel need to be forwarded to your email through WhatsMail

Push Action

Here you can configure whether all incoming message from the selected channel to be pushed to an email or not. You can turn it off by selecting "Dont Push any Message to Whatsmail"

White Listed Email's

Here you can configure email addresses which need to be pushed when a new WhatsApp message comes to your channel , please use enter to input multiple email address. Please whitelist only trusted email addresses.

Mail Delimiter

The email delimiter is a line of text used to inform the email recipient that any text entered into a reply must be above a certain line in the email.

When the recipient's reply is received in various email application / support desk software the delimiter is used to separate old content from new. The new content is added to the ticket as a comment.

You can set delimiter as a unique text a combination of special characters and text is recommended , few example as below

-----------------Reply Above This Line---------------------

###########------Reply Above This Line-----#############

Delimiter is Case Sensitive

WhatsMail Subject

Here you can configure the email subject use {{mobile}} for including the sender mobile number in the Subject.

There is a chance of looping the messages if the sender WhatsApp number is configured as bot and you have enabled with any email auto responders , so If you are observing any loop of messages then please blacklist the sender mobile number in the Settings -> Blacklist By default all account is configured with 3000 Whatsmail interaction per day , if you are receiving more than 3000 interactions then please contact us for updating the limit.

Proactive Messaging

Proactive Messaging helps you to start a conversation right from email by sending an email to us mentioning the mobile number in the Subject line.

Proactive Channel

This channel will be used to send messages out (request received from the whitelisted email addresses)

Proactive Email

You can send an email from the whitelisted email address to the system email address mentioning the user mobile number along with country code in the email subject (don't add + or 0), you can separate the mobile numbers with a comma to send message to more numbers.

Please don't share this email address with unknown persons. You can generate a new email address periodically for enhanced security.

Sample Email Format

Email Address should be the email address shown in your control panel

Email Subject should be the WhatsApp number followed with Country Code without + or 0 , you can use comma (,) to separate 2 mobile numbers to send message to more numbers

Email Body you can type without any formatting like bold, italics , color , can attach files supported by WhatsApp

If you would like not to append the signature or any email footer contents then please use the delimiter at the end of the message.