Social CRM offers you a true unified communication experience by integrating WhatsApp, Web, SMS & Calls into a single inbox view enabling you to manage the business conversation more effectively. Social CRM is loaded with all the basic functionality required for a business to run and manage customers effectively, below are the features at glance
Segregate Customers into Categories & Subcategories like Non Vegetarians, Pizza Lovers, Frequent Buyers, Loyal Customers etc this will help you to use with Broadcaster to send mass messages to specify categories
Classify Customers by applying relevant tags like Order Pending, Delivered, Payment Pending, Custom Order etc this will help you to use with Broadcaster to send mass messages to specify subscribers having tags
Create Tickets, Set Reminders, Add Due Dates, Set Priority, Track Progress, Add Comments
Lets customers raise their concerns through WhatsApp & SMS and incoming message get converts into ticket automatically. Tickets helps your business to ensure that customers issues are getting solved in time, tightly integrated with WhatsApp & SMS
Take important notes and save against each customer, add media files etc
Attributes are one of the main feature of Social CRM which allows you to create Custom Data Fields like Date of Birth, Next Billing Cycle, Gender, Location or save any data.
You can access Social CRM from the left side menu of the web console – Social CRM and it has 3 sub menu’s
Under this menu all the subscribers and their conversations are listed. A Subscriber means any persons who sends an SMS , WhatsApp or Missed call to your configured channel. You can segregate subscribers by creating Categories & Sub Categories and can also apply different tags for them.
In the settings section you can create “Attributes” , Auto Subscription of Categories& Tags etc
Tickets allows you to manage and track your customers issues add followups, reminders , more details about Tickets can explore from here