> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/whatsapp-commerce/manage-orders/chat-with-customers.md).
# Chat with Customers
This feature allows you to **communicate directly with customers** about their **orders**. You can **respond to queries**, **share updates**, or **recommend additional products** — all from the **same order page**.
### Step 1: Open Orders
Go to **More Menus → Commerce →** [**Orders**](https://app.pickyassist.com/commerce/orders) from your Picky Assist Dashboard.
### Step 2: Select an Order
Here, you’ll see all active orders listed. You can manually update the order status if needed (as mentioned in the Order Management section).\
Click on the **order box** of the product you want to chat about.
### Step 3: Start Chatting with the Customer
After clicking the product, a detailed order view will open.\
On the **right-hand side**, you’ll see a **chat panel** where you can directly message the customer.
* You can send messages, updates, or ask for additional details.
* Customers must have initiated a chat first.
{% hint style="success" %}
Once they do, you can reply and communicate with them for the next **24 hours** from their last message.
{% endhint %}
* Use this space to handle order-related queries, confirm details, or even offer personalized recommendations manually.
You have now learned how to chat directly with customers from the Order Management section.This feature helps maintain smooth communication, ensuring better service and faster responses.
\
Next, let’s see how to **print and manage order receipts** efficiently in the **Printing Orders** section.
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