Chat with Customers

This feature allows you to communicate directly with customers about their orders. You can respond to queries, share updates, or recommend additional products — all from the same order page.

Step 1: Open Orders

Go to More Menus → Commerce → Orders from your Picky Assist Dashboard.

Step 2: Select an Order

Here, you’ll see all active orders listed. You can manually update the order status if needed (as mentioned in the Order Management section). Click on the order box of the product you want to chat about.

Step 3: Start Chatting with the Customer

After clicking the product, a detailed order view will open. On the right-hand side, you’ll see a chat panel where you can directly message the customer.

• You can send messages, updates, or ask for additional details.

• Customers must have initiated a chat first.

Once they do, you can reply and communicate with them for the next 24 hours from their last message.

• Use this space to handle order-related queries, confirm details, or even offer personalized recommendations manually.

You have now learned how to chat directly with customers from the Order Management section.This feature helps maintain smooth communication, ensuring better service and faster responses.

Next, let’s see how to print and manage order receipts efficiently in the Printing Orders section.