# Chat with Customers

This feature allows you to **communicate directly with customers** about their **orders**. You can **respond to queries**, **share updates**, or **recommend additional products** — all from the **same order page**.

### Step 1: Open Orders

Go to **More Menus → Commerce →** [**Orders**](https://app.pickyassist.com/commerce/orders) from your Picky Assist Dashboard.

<figure><img src="/files/jEFWBPTOxuyTKdr4GMlD" alt=""><figcaption></figcaption></figure>

### Step 2: Select an Order

Here, you’ll see all active orders listed. You can manually update the order status if needed (as mentioned in the Order Management section).\
Click on the **order box** of the product you want to chat about.

<figure><img src="/files/Wt9zNJoPjOmI6AyLskgl" alt=""><figcaption></figcaption></figure>

### Step 3: Start Chatting with the Customer

After clicking the product, a detailed order view will open.\
On the **right-hand side**, you’ll see a **chat panel** where you can directly message the customer.

* You can send messages, updates, or ask for additional details.
* Customers must have initiated a chat first.

{% hint style="success" %}
Once they do, you can reply and communicate with them for the next **24 hours** from their last message.
{% endhint %}

* Use this space to handle order-related queries, confirm details, or even offer personalized recommendations manually.

<figure><img src="/files/YO1zUemO9ENSpaAm4mZV" alt=""><figcaption></figcaption></figure>

You have now learned how to chat directly with customers from the Order Management section.This feature helps maintain smooth communication, ensuring better service and faster responses.

\
Next, let’s see how to **print and manage order receipts** efficiently in the **Printing Orders** section.


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