# InstantCode Overview & Usage Guide

**InstantCode** is a WhatsApp Commerce feature in **Picky Assist** that allows businesses to sell products directly from images, videos, or promotional creatives using a simple product code.Instead of asking customers to browse catalogs or click links, businesses can simply display a code. Customers send the code on WhatsApp, and the system automatically guides them through the ordering process.This approach helps businesses **capture purchase intent instantly**, reduce drop-offs, and automate ordering without manual effort.

{% hint style="warning" %}
InstantCode works best when products are clearly displayed and the code is visible and easy to read in marketing materials.
{% endhint %}

### How InstantCode Works

<figure><img src="/files/9j6OBFuSRn9fea7s4r3q" alt=""><figcaption></figcaption></figure>

The working process of **InstantCode** is simple and fully automated.

A product is created or synced in **Picky Assist**, and the system generates a **unique InstantCode** for it. Businesses can display this code in promotional materials such as videos, posters, social media posts, or advertisements.

When a customer sends this code to the business **WhatsApp number**:

* The system identifies the product
* Product details are shown automatically
* Customer details and address are collected
* Payment can be completed (if enabled)
* Order confirmation is sent automatically

All of this happens inside WhatsApp, without manual intervention.

{% hint style="success" %}
If a product is unavailable or out of stock, the system can display a custom message and optionally show alternate products,product collection or catalogue to avoid losing the customer.
{% endhint %}

### How to Set Up InstantCode

To set up InstantCode, first navigate to **All Menus → Commerce →** [**Products**.](https://app.pickyassist.com/commerce/products)

Then click on **Add Product** in the top-right corner.

When creating a product, a **default InstantCode** is automatically generated by the system. You also have the option to edit this code and customize it according to your preference.

After the product is created, you can click on **Edit Product** at any time to modify the InstantCode as needed.

For example, codes such as **123** or **blueshirt** can be used. InstantCodes are **not case-sensitive**, meaning both uppercase and lowercase inputs will work.

<figure><img src="/files/MWgkLnVzCJelWlIEeQfc" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Use short InstantCodes without spaces or special characters to avoid typing errors (example: *shirt01*, *offer123*).
{% endhint %}

### Advantages of InstantCode

InstantCode provides several practical benefits for businesses:

* Captures **buying intent instantly** from videos and images
* Reduces dependency on **links and landing pages**
* Enables **24×7 automated ordering**
* Reduces **manual responses** and operational workload
* Improves **conversion from social media content**
* Helps **retain customers** even when products are unavailable

It is especially effective for businesses that actively promote products through **reels, ads, and other visual content**, allowing customers to interact and purchase directly within WhatsApp.

### SETTING OUT OF THE STOCK MESSAGES

### How to customize and send out of the stock messages

### Step 1 – Navigating to Smart Reply Settings

Go to **All Menus**, then under **Smart Replies**, click on [**Settings**.](https://app.pickyassist.com//smart-replies/settings)

<figure><img src="/files/BkJPgPiF3I6IfsCUBVtB" alt=""><figcaption></figcaption></figure>

### Step 2 – Customizing the Out-of-Stock Message

Scroll down slightly until you find the section **“Automatic Product Sharing via InstantCode.”**\
Ensure that the **toggle is enabled** and the status at the **top-right corner shows Online**.\
If you do not wish to use this feature, you can **disable it at any time** by turning off the same toggle button.

{% hint style="info" %}
Make sure that **Smart Reply is enabled**, the **channel status is set to Online**, and all changes are **saved properly** to ensure the feature works as expected.
{% endhint %}

You can **edit the message content** in this section to customize the outgoing response based on your business needs. After making the required changes, click **Save** to apply them.

<figure><img src="/files/vGhTGr3LMURMw8FqF4bE" alt=""><figcaption></figcaption></figure>

### Step 3 – Using Attributes to Personalize Messages

While customizing the message, you can use **attributes** to automatically insert customer or product details. Commonly used attributes include **Name, Email, Phone Number, Product Title, Price, and Category**.

All available attributes are listed below , and you can insert them easily by clicking the **Attribute icon** and placing them in your message.

<figure><img src="/files/1DAHxk1cbuYqJlHCsffS" alt=""><figcaption></figcaption></figure>

For example:\
\&#xNAN;*Hi **{Name}**, your selected **{Product Title}** is not currently available. You can explore similar products under this **{Category}**.*

{% hint style="success" %}
Using attributes helps create **personalized and professional messages** without manual typing.
{% endhint %}

### Benefits of Customizing Outgoing Messages

InstantCode allows businesses to customize system messages shown to customers during the ordering flow.

These messages may include:

* Product availability messages
* Out-of-stock notifications
* Order confirmation messages
* Fallback catalog suggestions

Customizing these messages helps maintain a consistent brand tone and improves customer experience.

{% hint style="success" %}
Keep messages short, friendly, and action-oriented for better response rates.
{% endhint %}

### Best Practices for Using InstantCode

To get the best results:

* Display codes clearly in images or videos
* Use high-quality product visuals
* Keep codes short and easy to remember
* Ensure products and pricing are updated regularly
* Test the ordering flow before running campaigns

{% hint style="danger" %}
Always verify stock availability and automation flows before promoting an InstantCode publicly.
{% endhint %}

InstantCode simplifies the process of selling through WhatsApp by allowing customers to order products instantly using a simple code. By combining automation, product catalogs, and messaging, businesses can reduce manual work, improve conversion rates, and provide a smoother buying experience.

When used correctly with clear marketing and updated product data, InstantCode becomes a powerful tool for **WhatsApp-based commerce and social selling**.


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