Introduction
WhatsApp Commerce (Catalog) allows businesses to showcase their products and services directly inside WhatsApp. Customers can browse, view product details, and even make purchases without leaving the app.
Here’s everything you need to know about managing your products:
How Many Products Can Be Added?
You can add up to 500 products to your WhatsApp Catalog.
Each product can have detailed information such as images, description, and pricing.
Supported Media (Images & Videos)
Images:
Up to 10 images per product
Supported format: JPG, PNG
Maximum size: 5 MB per image
Videos:
1 video per product
Supported format: MP4
Maximum size: 16 MB
Recommended length: less than 1 minute
Mandatory Product Information
When adding a product to your catalog, the following fields are required:
Product Name – must clearly describe the item (max 150 characters).
Product Price – in your local currency.
Product Description – brief details about the product (max 5000 characters).
Product Image – at least 1 image is mandatory.
Products Not Allowed on WhatsApp Commerce
WhatsApp has strict rules on what can and cannot be listed in your catalog. Prohibited products include:
🚫 Illegal or Regulated Items
Drugs, narcotics, alcohol, tobacco, firearms, ammunition, explosives
🚫 Restricted Services
Gambling, betting, lotteries, adult products or services, dating services
🚫 Financial Products
Cryptocurrency, loans, credit repair, investment schemes
🚫 Healthcare Products
Medical devices, supplements with unverified claims, prescription drugs
🚫 Digital Content & Services
Pirated software, fake tickets, counterfeit goods
🚫 Other Banned Items
Animals, Fish, Meats human body parts, political/controversial products, offensive material
👉 Businesses found listing prohibited products risk catalog rejection, account restrictions, or permanent suspension.
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