# Introduction

**Order Management** helps you easily view, track, and handle all customer orders from one place. From the moment a customer places an order till it’s delivered, everything can be managed directly from your **Picky Assist Dashboard** without any confusion.

Here’s everything you need to know about managing your orders:

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### How It Works

When a customer places an order through your **WhatsApp Catalog**, it will instantly appear under **Commerce → Orders** in your dashboard.\
Each order moves through simple stages like **Placed**, **Confirmed**, **Approved**, **Shipped**, and **Delivered**, helping you see the progress clearly at every step.

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### Order Stages in Simple Words

* Placed – Cart received from customer (awaiting payment/address).
* Abandoned – Cart submitted but no payment/address provided (auto‑moved after timeout).
* confirmed – Payment method & address received; order is valid.
* On Hold – Order paused for manual review or after-hours handling.
* Rejected – Order declined by admin (e.g., out of stock or unserviceable).
* Cancelled – Order cancelled by customer/admin before shipping.
* Approved – Admin verified & cleared for fulfillment.
* Processed – Order prepared/packed; ready for shipment.
* Shipped – Order dispatched to logistics partner and shipped (tracking shared).
* Delivered – Order successfully delivered to customer.
* Returned – Order returned by the customer after delivery.
* Archived – Order closed and stored for records.

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### **Smart Order Management Features**

Our order management system is designed to make your work faster and easier. Here are some key features that help you stay organized and manage everything smoothly:

* **Automatic Address & Payment Update:** Once an order is placed, the customer’s address and payment status are automatically updated — no need for manual entry.
* **Instant Notifications:** Get real-time alerts for every new order, payment update, or status change so you never miss an important update.
* **Chat with Customers:** Communicate directly with your customers to clarify order details or provide quick support, all from one place.
* **Print Order Details:** Easily print complete order information whenever needed for packing or record purposes.
* **Smart Sorting:** You can sort your orders in ascending or descending order based on payment completion or order date, making tracking simple and efficient.

***

{% hint style="success" %}
Keep your order stages updated regularly. It helps you manage your business smoothly and keeps your customers happy and informed at every step.<br>
{% endhint %}


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