Introduction
Order Management helps you easily view, track, and handle all customer orders from one place. From the moment a customer places an order till it’s delivered, everything can be managed directly from your Picky Assist Dashboard without any confusion.
Here’s everything you need to know about managing your orders:
How It Works
When a customer places an order through your WhatsApp Catalog, it will instantly appear under Commerce → Orders in your dashboard. Each order moves through simple stages like Placed, Confirmed, Approved, Shipped, and Delivered, helping you see the progress clearly at every step.
Order Stages in Simple Words
Placed – Cart received from customer (awaiting payment/address).
Abandoned – Cart submitted but no payment/address provided (auto‑moved after timeout).
confirmed – Payment method & address received; order is valid.
On Hold – Order paused for manual review or after-hours handling.
Rejected – Order declined by admin (e.g., out of stock or unserviceable).
Cancelled – Order cancelled by customer/admin before shipping.
Approved – Admin verified & cleared for fulfillment.
Processed – Order prepared/packed; ready for shipment.
Shipped – Order dispatched to logistics partner and shipped (tracking shared).
Delivered – Order successfully delivered to customer.
Returned – Order returned by the customer after delivery.
Archived – Order closed and stored for records.
Smart Order Management Features
Our order management system is designed to make your work faster and easier. Here are some key features that help you stay organized and manage everything smoothly:
Automatic Address & Payment Update: Once an order is placed, the customer’s address and payment status are automatically updated — no need for manual entry.
Instant Notifications: Get real-time alerts for every new order, payment update, or status change so you never miss an important update.
Chat with Customers: Communicate directly with your customers to clarify order details or provide quick support, all from one place.
Print Order Details: Easily print complete order information whenever needed for packing or record purposes.
Smart Sorting: You can sort your orders in ascending or descending order based on payment completion or order date, making tracking simple and efficient.
Keep your order stages updated regularly. It helps you manage your business smoothly and keeps your customers happy and informed at every step.
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