# How to Request New WhatsApp Templates

To send catalogs or product lists through WhatsApp, especially outside the 24-hour window; you must use pre-approved message templates. This ensures smooth delivery, better trust, and reliable customer reach. With Picky Assist, creating and requesting catalog or multi-product templates is simple. This guide walks you through the process step-by-step.

{% embed url="<https://youtu.be/LGGXsEqd6t4?si=Zjg_QQMoHHxHEz1l>" %}

### Step 1: Open Your Picky Assist Dashboard

Log in to your Picky Assist account to access the main dashboard.

<figure><img src="/files/GOvF4dzk2MPYiFo4zCBL" alt=""><figcaption></figcaption></figure>

### Step 2: Go to Channels

Navigate to **All Menus → Settings →** [**Channels**](https://app.pickyassist.com/settings/channels).

<figure><img src="/files/KvQZWxH4oLgn0qLebalh" alt=""><figcaption></figcaption></figure>

### Step 3: Select WhatsApp Business API

Click on **WhatsApp Business API**.

<figure><img src="/files/Xx15ZlCWg1Uhl9YkHiP4" alt=""><figcaption></figcaption></figure>

### Step 4: Open Templates Section

From the left-side menu, click **Templates → Add Template**.

<figure><img src="/files/HpEB83qNECzv2AHR3UMa" alt=""><figcaption></figcaption></figure>

### Step 5: Fill Template Details

Enter the template name (lowercase, no spaces), select **Marketing** as the category, choose the language, and click **Add Language**.

<figure><img src="/files/XRLg6uUXTTWHVJrMgX4N" alt=""><figcaption></figcaption></figure>

### Step 6: Choose Template Type

Select **Template Type → Catalog**.

<figure><img src="/files/e7vLDAuJOnNS39Oe8wcq" alt=""><figcaption></figcaption></figure>

## How to Request a New Catalog Message Template

### Step 1: Choose Format

Select **Catalog Format → Catalog Message**.

<figure><img src="/files/qVmg8qeMo4fdXOvFO4ZG" alt=""><figcaption></figcaption></figure>

### **Step 2: Add Content & Submit**

Fill the **body** and **footer** sections as needed. A preview will appear on the right. **Submit for approval**.

<figure><img src="/files/8m7233ZInwgablsTYirv" alt=""><figcaption></figcaption></figure>

### Step 3: Sync with WhatsApp

The template appears under pending review. Click **Sync with WhatsApp Account**.

<figure><img src="/files/dqmrpkz2ka0SEiBRKTSY" alt=""><figcaption></figcaption></figure>

### Step 4: Template Approval

Once **approved**, the status will update and you can start using it.

<figure><img src="/files/bx9fIPk2F0vFOAqUzp1S" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
In some cases, WhatsApp may reject your template if the content doesn’t follow their policies—such as using promotional wording, grammar mistakes, incorrect category selection, or improper formatting. If this happens, simply review the reason shown, make the necessary corrections, and resubmit the template for approval.
{% endhint %}

## How to Request a New Multi-Product WhatsApp Template

### Step 1: Create New Template

Repeat the initial steps: name, category, language, and select **Template Type → Catalog**.

<figure><img src="/files/xdaw0UlMHtoNHZJ1Yax5" alt=""><figcaption></figcaption></figure>

### Step 2: Choose Format

Select **Catalog Format → Multi-Product Message**.\
Add headings, body, and footer content and submit for approval.

<figure><img src="/files/Ye1ArgTwRqJ1CkjgmX3q" alt=""><figcaption></figcaption></figure>

### Step 3: Sync & Approve

* Once your WhatsApp template is created, it will automatically go under review. Just like before, click on **“Sync with WhatsApp Account.”**
* After a short time, you’ll see a notification saying **“Template Synced Successfully."**
* If WhatsApp approves your template, it will appear in your template list with an **Approved** status.
* &#x20;Your catalog or multi-product template is now ready to use.

<figure><img src="/files/O3KyaTlPz9jsdS9pyvq1" alt=""><figcaption></figcaption></figure>

#### You’ve now learned how to create and submit WhatsApp Catalog and Multi-Product Message templates in Picky Assist. With your templates approved, you’re ready to start using them for customer communication. **Next, we will learn how to send these templates as bulk WhatsApp messages.**


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