> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/~/changes/UIUApFI15X6M1wQJrFRy/general-guidelines/best-practices-for-media-handling.md).

# Best Practices for Media Handling

This guide is all about sending and receiving media files when using Picky Assist different channels, if you are considering sending a large number of media files then please make sure that you have implemented the best practice mentioned in this document for getting the optimum speed of messages

## Compress your outgoing media files 

Always compress your outgoing media files to the best ratio so that they can transmit fastly and enhance the message processing speed 

{% hint style="info" %}
The best way to compress media files is to send that media file manually via WhatsApp, then download the media again, then use that media file to send to a large number of customers \
\
**Larger your video files more delay in delivering the messages** 
{% endhint %}

### Recommended Media Size 

We highly recommend keeping the media size as below to get the best sending speed

| Media Type      | Recommeded Size (WhatsApp Web Automation) | Maximum Size (WhatsApp Official & Cloud API) |
| --------------- | ----------------------------------------- | -------------------------------------------- |
| Images          | 256 KB                                    | 5 MB                                         |
| Videos          | 1 MB                                      | 16 MB                                        |
| PDF & Documents | 2 MB                                      | 25 MB                                        |

{% hint style="danger" %}
If you are using WhatsApp Web Automation then we highly recommend sending a video file as a youtube link, also send one video message in a minute in order to avoid the automation server crash, also you need to keep clearing your open chats as loading recent chats having video/images will take longer time to open the WhatsApp Web Automation and as a result, the server may crash frequently and affects the delivery of messages.\
\
If your nature of business involves sending a high number of media files then we recommend considering WhatsApp Cloud API or our Fully Managed WhatsApp Business Solutions 
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.pickyassist.com/~/changes/UIUApFI15X6M1wQJrFRy/general-guidelines/best-practices-for-media-handling.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.