Subscribe & Unsubscribe

Subscribers can be added and removed into a sequence in the following ways ;

1. Manual Adding & Removing From Sequence

2. Automatic Adding From Sequence Settings

3. Automatic Adding & Removing through Smart Replies Action

Manual Adding & Removing From Sequence

Adding Subscribers

You can add subscribers manually into a sequence list by clicking on the "Add Subscriber" under the action column as shown below;

Removing Subscribers

You can remove the subscribers from a sequence by clicking the Subscriber list

Automatic Adding From Sequence Settings

You can make your customers auto subscribe to a specific sequence by just selecting the sequence from the Settings-> Sequence Auto Subscription as shown below

You can make one customer subscribed to multiple sequences as per your business needs;

sequence-auto-subscribing

Automatic Adding & Removing through Smart Replies Action

Subscribe To Sequence

In order to add a subscriber into a sequence when they message particular keyword , you can set action in the Smart Replies "Add to Sequence"

action-add-sequence

Unsubscribe from Sequence

Unsubscribe customer from a sequence using Action in smart replies "Unsubscribe Sequence"

action-unsubscribe sequence