Rate Limits
Last updated
Last updated
In order to ensure smooth functioning of our servers and services we have rate limits for all our services including API, Webhooks & Platform Access, if a request is reached the rate limit within the given time then further requests will be dropped and won't be processed by our servers. See the rate limits as mentioned below
| Service | Rate Limit Details |
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| Service | Rate Limit Details |
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| Service | Rate Limit Details |
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| Service | Rate Limit Details |
|---|---|
Kindly messages will get processed only as per the sending speed each channel have, the above is the limit which we accept the request in one go
| Service | Rate Limit Details |
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| Service | Rate Limit Details |
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| Service | Rate Limit Details |
|---|---|
Login
If more than 3 unsuccessful login are detected within 3 minutes then we will disable the login for next 15 minutes
Signup
Only 2 signup's allowed from one IP address within 8 hours
Smart Replies
If we receive more than 5 replies to the same smart reply question within 1 minute then we will stop sending further replies to that specific contact for next 1 minute. This is to avoid infinite bot to bot lopped communications
Teambox Sending Offline Messages if no agents found to attend the chat
Limited to 1 offline reply in 1 hour
Send / Push Messages
90 requests per minute
Device / Service Status Check
3 request per minute
Webhook Messages
Dynamic Limit
Webhook Events
Dynamic Limit
Maximum Numbers can be passed in Single API
10000
Inbound Events
10 requests per minute
HTTP Requests (Action - Outbound)
3 request per minute
Maximum Contact Selection in one Campagin
10,000
Maximum Contact Upload in one campagin from Excel, CSV sheet
5000
Manual Upload of Contacts - Without Queue
2000
Manual Upload of Contacts - Queued
10,000
Maximum Size of the Excel, CSV Sheet
10 MB
Mass Update - Maximum Record Selection
2000
Maximum file size to store files under attributes
25 MB