Support Cases

Module which includes the Support requests from customers

The Support Cases module stores all customer support-related cases for the organization. Each support case is saved as a record, capturing important details such as the case subject, description, and current status. This helps efficiently track and manage customer issues, ensuring timely resolutions and better customer service. Users can add tasks against each case in this module.

Filter Views

The Support Case modules are enabled with 4 filter views as shown in the image below

Kanban Views

The Kanban views in the Support Cases module are configured on the basis of the Deal Stages as shown in the image below.