Introduction
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WhatsApp Templates are used to send notifications after 24 hours window. All templates structure must be pre-approved by WhatsApp before using it. WhatsApp Templates are also known as HSM (Highly Structured Messages).
It's possible to request video templates
It's possible to pass one dynamic variable in header of the message
It's possible to pass sample contents and sample media url for speedy approval of WhatsApp templates
Character limit of the body when passing header and footer is removed, now you can pass 60 characters in header and footer also 1024 characters in body
Dynamic value for the Interactive Template Button (Call to Action Website) is not mandatory
From September 15,2021 onwards WhatsApp supports sending full funnel promotional messages to opt-in customers i.e brands can send marketing or promotional pre-approved messages to opt-in customers after 24 hours window.
WhatsApp have some specific guidelines to be followed for requesting and sending templated messages.
WhatsApp will check wether the templates requesting by you is relevant to your business category, below are currently supported category , please select the appropriate category
ACCOUNT_UPDATE PAYMENT_UPDATE PERSONAL_FINANCE_UPDATE SHIPPING_UPDATE RESERVATION_UPDATE ISSUE_RESOLUTION APPOINTMENT_UPDATE TRANSPORTATION_UPDATE TICKET_UPDATE ALERT_UPDATE AUTO_REPLY
Please make sure the template message context is relevant to the category you selected
You have to mention the name of the templates, please make sure the template name
Can only contain lowercase alphanumeric characters and underscores ( _ ). No other characters or white space are allowed.
Make your message template name clear. Instead of using a name like "template_014," use "bus_ticket_details".
Dynamic variable is one of the important part of the templates which allows you to pass dynamic contents to the message, while requesting message templates you can specify the dynamic variable like {{1}} , {{2}}
In the above template you can replace {{1}} and {{2}] with your own value when sending message.
Please dont request template with floating variables i.e lines with just variables not any text , in the below example {{3}} and {{4}} are floating variables and similar templates will be rejected
Starting from April 2022 onwards it's possible to pass one dynamic variable in Header text.
New Lines, Tabs, 4 consecutive spaces are not allowed in the dynamic variable actual message content.
Currently WhatsApp Supports only following template types , you need to specify the type of template you want to request
Text Templates This is a plain text templates, you can specify links, emoji's as well, maximum characters for text template is 1024
Media Templates Media templates are structured messages where you can pass header, body and footer , currently only images, videos & documents are allowed in media templates. Refer Media Size Limitations
You can specify the language of the template, one template can be requested in many languages supported by WhatsApp, WhatsApp will not translate your templates into any local languages instead you need to specify the language so that WhatsApp approval team can easily review and approve the same.
For multiple languages you dont need to request multiple templates, you can request multiple languages through a single template by specifying the language. Please go through the supported language by clicking the below URL.
Currently its not possible to edit an approved WhatsApp template however can add new language variation to an existing template
All templates are subjected to approval from WhatsApp and we dont have any role in the this process.
New Line, Tabs, 4 consecutive spaces are not allowed in the dynamic variable actual message content.
Character in the body of the template is limited to 1024, Header & Footer character is limited to 60 and buttons character is limited to 20, emoji is support only in the body text.
Only Video, Image & Document (PDF) is supported in media template.
Footer is fixed and no option to pass dynamic data (Footer is optional) If a template carries a footer it will auto append with messages.
Interactive Buttons WhatsApp Template supports sending message with Interactive buttons mainly with Quick Replies & Call to Action,
