Rate Limits
In order to ensure smooth functioning of our servers and services we have rate limits for all our services including API, Webhooks & Platform Access, if a request is reached the rate limit within the given time then further requests will be dropped and won't be processed by our servers. See the rate limits as mentioned below
Login & Signup
Login
If more than 3 unsuccessful login are detected within 3 minutes then we will disable the login for next 15 minutes
Signup
Only 2 signup's allowed from one IP address within 8 hours
Smart Replies
Smart Replies
If we receive more than 5 replies to the same smart reply question within 1 minute then we will stop sending further replies to that specific contact for next 1 minute. This is to avoid infinite bot to bot lopped communications
Teambox
Teambox Sending Offline Messages if no agents found to attend the chat
Limited to 1 offline reply in 1 hour
API & Webhooks
Send / Push Messages
90 requests per minute
Device / Service Status Check
3 request per minute
Webhook Messages
Dynamic Limit
Webhook Events
Dynamic Limit
Maximum Numbers can be passed in Single API
10000
Connector
Inbound Events
10 requests per minute
HTTP Requests (Action - Outbound)
3 request per minute
Broadcaster
Maximum Contact Selection in one Campagin
10,000
Maximum Contact Upload in one campagin from Excel, CSV sheet
5000
Kindly messages will get processed only as per the sending speed each channel have, the above is the limit which we accept the request in one go
Contacts
Manual Upload of Contacts - Without Queue
2000
Manual Upload of Contacts - Queued
10,000
Maximum Size of the Excel, CSV Sheet
10 MB
Mass Update - Maximum Record Selection
2000
Maximum file size to store files under attributes
25 MB
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