FAQs

Overview

These FAQs cover common questions about the Logistics Core Module.

What is the Logistics Core Module used for?

Use it to configure the main delivery settings for a catalog.

This includes shop location, pickup setup, package defaults, delivery methods, and delivery automation.

It supports both your own delivery setup and partner-based logistics workflows.

Does the module support both in-shop delivery and third-party logistics?

Yes.

Use the core module for in-shop delivery configuration.

If you use a logistics partner, combine the core module with Delivery Partner Integrations.

Do I need to configure this before using a delivery partner?

Yes.

The provider connection handles the external integration.

The core module defines how your store uses delivery inside the catalog.

What should I configure first?

Start with:

1. Access delivery settings

2. Shop Setup

3. Pickup Configuration

Why is Shop Setup important?

Shop location is used for delivery operations.

It can affect pickup handling, delivery coverage, and provider-side processing.

What happens if package details are missing in products?

The system can use Default Package Settings as a fallback.

This helps prevent shipment creation issues.

What is the difference between delivery methods and pickup configuration?

Pickup configuration controls pickup readiness and operational rules.

Customize Delivery Methods controls how orders are delivered to customers.

Can I enable more than one delivery method?

Yes.

You can configure the delivery methods that fit your business model.

Use the method settings to define how each one behaves.

Is this structure designed for future logistics partners?

Yes.

The module is structured to support multiple logistics partners over time.

New integrations can plug into the same delivery workflow and core settings.

When should I enable automatic pickup initiation?

Enable it when pickup requests should start from an order status automatically.

See Automatically Initiate Request to Pickup.

When should I use automatic delivery assignment?

Use it when delivery tasks should be assigned without manual selection.

See Automatic delivery assignment.

Where can I check delivery details for an order?

Open the order and review Delivery Details in Order (360 View).

Does this module affect all catalogs?

These settings are configured at the catalog level.

If you use multiple catalogs, review each catalog separately.

What should I read next?

Continue with:

• Customize Delivery Methods

• Automatically Initiate Request to Pickup

• Automatic delivery assignment