> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/whatsapp-commerce/logistics-integration/logistics-core-module/delivery-details-in-order-360-view/third-party-integrated-delivery-provider-360-view.md).

# Third-party Integrated Delivery Provider (360 View)

### Overview

The **Delivery** section in **Order 360 View** gives you visibility and control over the full delivery lifecycle for integrated logistics providers.

From this section, you can initiate pickup, track status changes, update delivery details, and create a new delivery when needed.

### Quick guide

* Go to **Orders** → select an order → open **360 View**
* Locate the **Delivery** section

<figure><img src="/files/jnQslDegiIJw6ARs1N7i" alt=""><figcaption></figcaption></figure>

* Click **Pickup Request** to initiate pickup

<figure><img src="/files/nCSD04VcfLHXzCbz6r20" alt=""><figcaption></figcaption></figure>

* Monitor delivery status and estimated time updates

  <figure><img src="/files/5v79KTLKVAXgXOEBSmzw" alt=""><figcaption></figcaption></figure>
* Use the available actions to refresh status, track order, cancel delivery, or update delivery details

  <figure><img src="/files/jyA6xxa1dssUbVZPcEGr" alt=""><figcaption></figcaption></figure>
* If delivery fails or is cancelled, click **Add New Delivery**
* View delivery status from the order list using the delivery icon

### Delivery actions

#### Pickup request

A **Pickup Request** button is available when a delivery partner is assigned.

When you click it:

* the pickup process starts with the delivery partner
* the UI updates with pickup-related details

  <figure><img src="/files/jNQo5Fxba9XHq3tNjNcH" alt=""><figcaption></figcaption></figure>

### Estimated time updates

The estimated time shown in the delivery section changes based on the delivery stage and partner updates.

#### Before pickup request

Before pickup is initiated, the system shows an **Estimated Delivery Time**.

This value is calculated using:

* the TAT provided by the delivery partner
* the pickup date and time configured in the platform

  <figure><img src="/files/rNrwnuyEPuk6GsRLRhJ5" alt=""><figcaption></figcaption></figure>

This is a pre-calculated estimate.

#### After pickup request is initiated

The UI updates to show **Estimated Pickup Time**.

This indicates when the partner is expected to pick up the order.

<figure><img src="/files/GUS7ugbRnKRdEZGFpAoF" alt=""><figcaption></figcaption></figure>

#### After delivery is accepted by the partner

Once the partner accepts the shipment:

* the system fetches the actual TAT from the partner API
* the UI updates to show a more accurate **Estimated Delivery Time**

  <figure><img src="/files/48cYBUbMhmVPYMhFUKEN" alt=""><figcaption></figcaption></figure>

This replaces the earlier calculated estimate with a partner-based estimate.

#### After delivery is completed

Once the order is delivered:

* the system shows the delivered date and time

This gives you the exact completion time for reference.

#### Summary of behavior

* Before pickup → Estimated Delivery Time
* After pickup initiation → Estimated Pickup Time
* After acceptance → Estimated Delivery Time from the partner
* After delivery → Delivered date and time

### Delivery status definitions

The delivery lifecycle is represented through different statuses, helping users track the progress of each order.

#### Pending

This status appears after the order is created and delivery is added, but before pickup is requested.

<figure><img src="/files/alYGQzaUOXOMlwmRiQWF" alt=""><figcaption></figcaption></figure>

#### Initiated

This status appears after you click **Pickup Request**.

It means the pickup request has been sent to the partner.

<figure><img src="/files/a8KRVoSKAzW5c8iMsfCU" alt=""><figcaption></figcaption></figure>

#### Accepted

This status appears when the partner accepts the shipment.

<figure><img src="/files/XoCouHeyDwqhzv2Yn0XJ" alt=""><figcaption></figcaption></figure>

#### Dispatched

This status means the order is out for delivery.

<figure><img src="/files/CZRoezP9LfxPrX1tRXe2" alt=""><figcaption></figcaption></figure>

#### Delivered

This status appears when delivery is completed successfully.

The system also records the delivered date and time.

#### Cancelled

This status appears when:

* the delivery is cancelled manually
* the related order is cancelled

  <figure><img src="/files/8Nz608HWCttZ4cCJj7AN" alt=""><figcaption></figcaption></figure>

#### Failed

This status appears when:

* the delivery is rejected
* the delivery cannot be completed
* the partner returns a service or API failure

  <figure><img src="/files/riSXlCRpugJ3ksjXcFVW" alt=""><figcaption></figcaption></figure>

These statuses are updated based on partner responses or user actions.

### Delivery management actions

#### Track order

Use the **Track Order** icon in the delivery action area to view shipment progress.

<figure><img src="/files/9w5UWRDANEGbXOW0cvbn" alt=""><figcaption></figcaption></figure>

This helps you monitor the current shipment state without leaving the order.

#### Cancel delivery

Use **Cancel Delivery** to stop an ongoing or initiated delivery.

This is useful when the order must be stopped because of customer requests, incorrect details, or operational issues.

<figure><img src="/files/YUdfxsqIvDGmikFnIvha" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Note: Delivery can only be cancelled when the status is Initiated or Accepted. Cancellation is not allowed in other stages of the delivery lifecycle.
{% endhint %}

#### Update delivery details

Use **Update Delivery** to modify delivery details directly from the **Delivery** section.

This action is available through the update icon in the delivery action area.

<figure><img src="/files/uq8gWUaNo4hEb9VBd0vZ" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Delivery charges can be updated only when the delivery status is Pending. Once the delivery moves to the Initiated stage, the delivery charges are no longer editable.
{% endhint %}

#### Add new delivery after cancellation or failure

If delivery is cancelled or fails, you can click **Add New Delivery**.

<figure><img src="/files/rwhM5ce76PRg8cfzLRUc" alt=""><figcaption></figcaption></figure>

This lets you assign a new delivery partner within the same order.

### Delivery visibility in the order list

Orders with delivery show a delivery icon in the order card.

#### On hover

The icon shows:

* delivery stage or status
* delivery agent name

#### Status-based indication

The icon color changes based on the delivery status:

* Normal for active delivery
* Cancelled
* Failed<br>

  <figure><img src="/files/ERnAIurKVPdODfdYefjp" alt=""><figcaption></figcaption></figure>

This helps you identify the delivery state without opening the order.

### Summary

This view helps you:

* initiate pickup for integrated providers
* track the full delivery lifecycle
* update or cancel delivery when allowed
* reassign delivery when needed
* check delivery state from the order list


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