Third-party Integrated Delivery Provider (360 View)

Overview

The Delivery section in Order 360 View gives you visibility and control over the full delivery lifecycle for integrated logistics providers.

From this section, you can initiate pickup, track status changes, update delivery details, and create a new delivery when needed.

Quick guide

• Go to Orders → select an order → open 360 View

• Locate the Delivery section

• Click Pickup Request to initiate pickup

• Monitor delivery status and estimated time updates

  
• Use the available actions to refresh status, track order, cancel delivery, or update delivery details

  
• If delivery fails or is cancelled, click Add New Delivery

• View delivery status from the order list using the delivery icon

Delivery actions

Pickup request

A Pickup Request button is available when a delivery partner is assigned.

When you click it:

• the pickup process starts with the delivery partner

• the UI updates with pickup-related details

  

Estimated time updates

The estimated time shown in the delivery section changes based on the delivery stage and partner updates.

Before pickup request

Before pickup is initiated, the system shows an Estimated Delivery Time.

This value is calculated using:

• the TAT provided by the delivery partner

• the pickup date and time configured in the platform

  

This is a pre-calculated estimate.

After pickup request is initiated

The UI updates to show Estimated Pickup Time.

This indicates when the partner is expected to pick up the order.

After delivery is accepted by the partner

Once the partner accepts the shipment:

• the system fetches the actual TAT from the partner API

• the UI updates to show a more accurate Estimated Delivery Time

  

This replaces the earlier calculated estimate with a partner-based estimate.

After delivery is completed

Once the order is delivered:

• the system shows the delivered date and time

This gives you the exact completion time for reference.

Summary of behavior

• Before pickup → Estimated Delivery Time

• After pickup initiation → Estimated Pickup Time

• After acceptance → Estimated Delivery Time from the partner

• After delivery → Delivered date and time

Delivery status definitions

The delivery lifecycle is represented through different statuses, helping users track the progress of each order.

Pending

This status appears after the order is created and delivery is added, but before pickup is requested.

Initiated

This status appears after you click Pickup Request.

It means the pickup request has been sent to the partner.

Accepted

This status appears when the partner accepts the shipment.

Dispatched

This status means the order is out for delivery.

Delivered

This status appears when delivery is completed successfully.

The system also records the delivered date and time.

Cancelled

This status appears when:

• the delivery is cancelled manually

• the related order is cancelled

  

Failed

This status appears when:

• the delivery is rejected

• the delivery cannot be completed

• the partner returns a service or API failure

  

These statuses are updated based on partner responses or user actions.

Delivery management actions

Track order

Use the Track Order icon in the delivery action area to view shipment progress.

This helps you monitor the current shipment state without leaving the order.

Cancel delivery

Use Cancel Delivery to stop an ongoing or initiated delivery.

This is useful when the order must be stopped because of customer requests, incorrect details, or operational issues.

Note: Delivery can only be cancelled when the status is Initiated or Accepted. Cancellation is not allowed in other stages of the delivery lifecycle.

Update delivery details

Use Update Delivery to modify delivery details directly from the Delivery section.

This action is available through the update icon in the delivery action area.

Delivery charges can be updated only when the delivery status is Pending. Once the delivery moves to the Initiated stage, the delivery charges are no longer editable.

Add new delivery after cancellation or failure

If delivery is cancelled or fails, you can click Add New Delivery.

This lets you assign a new delivery partner within the same order.

Delivery visibility in the order list

Orders with delivery show a delivery icon in the order card.

On hover

The icon shows:

• delivery stage or status

• delivery agent name

Status-based indication

The icon color changes based on the delivery status:

• Normal for active delivery

• Cancelled

• Failed

  

This helps you identify the delivery state without opening the order.

Summary

This view helps you:

• initiate pickup for integrated providers

• track the full delivery lifecycle

• update or cancel delivery when allowed

• reassign delivery when needed

• check delivery state from the order list