Delivery Details in Order (360 View)

Overview

When you use a non-integrated delivery provider such as in-shop or manual delivery, delivery handling works differently in Order 360 View.

In this setup, delivery operations are handled manually. The system does not receive live updates from an external partner.

Users are responsible for:

• Updating delivery status

• Managing delivery progress

• Tracking delivery using internal references

Quick guide

• Go to Orders → select an order → open 360 View

• Locate the Delivery section

  
• Monitor delivery status updates

• Use Cancel Delivery or Update Delivery

• If delivery fails or is cancelled, click Add New Delivery

• View delivery status from the order list using the delivery icon

  

Available actions

These options are available in the Delivery section:

• Edit Delivery — update delivery details or status

• Cancel Delivery — cancel the delivery

Delivery status handling

All delivery statuses are updated manually.

Pending

This status is set when the delivery is created.

It means the delivery process has not started yet.

Initiated

This status is set when the delivery process starts.

It is commonly used when the order is ready for pickup or assigned to a delivery person.

Accepted

This status means the delivery person has accepted the order.

Dispatched

This status means the order is out for delivery.

Delivered

This status means the order has been delivered successfully.

Cancelled

This status is used when the delivery is cancelled manually.

Failed

This status is used when delivery cannot be completed.

Common reasons include:

• the delivery attempt failed

• the customer rejected the order

• the order was not accepted

You can update these statuses through Update Delivery or Edit Delivery.

No automatic status updates will be received from a delivery partner.

Track order

Since there is no third-party integration:

• the system shows a Delivery ID for reference in case of inshop delivery

  
• live tracking and external tracking links are not available

Delivery and payment details

The following details are displayed:

• Payment mode

• Delivery charges

  

These values are based on the configuration selected when the delivery was created.

After delivery is completed

Once the order is successfully delivered:

• the system shows the delivered date and time

This gives you the exact completion time for reference.

Delivery charges can be updated only when the delivery status is Pending. Once the delivery moves to the Initiated stage, the delivery charges are no longer editable.

If delivery is cancelled or failed

You will see the option to add a new delivery.

This lets you create a new delivery within the same order.

Delivery visibility in the order list

Orders with delivery show a delivery icon in the order card.

On hover

The icon shows:

• delivery stage or status

• delivery agent name

  

Status-based indication

The icon color changes based on the delivery status:

• Normal for active delivery

• Cancelled

• Failed

  

This helps you identify delivery state without opening the order.

Summary

This view helps you:

• track the full delivery lifecycle manually

• reassign delivery when needed

• view delivery state directly from the order list