> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/whatsapp-commerce/logistics-integration/logistics-core-module/delivery-details-in-order-360-view.md).

# Delivery Details in Order (360 View)

### Overview

When you use a non-integrated delivery provider such as in-shop or manual delivery, delivery handling works differently in **Order 360 View**.

In this setup, delivery operations are handled manually. The system does not receive live updates from an external partner.

Users are responsible for:

* Updating delivery status
* Managing delivery progress
* Tracking delivery using internal references

### Quick guide

* Go to **Orders** → select an order → open **360 View**
* Locate the **Delivery** section

  <figure><img src="/files/TL5lH2Wf4mwRR88MVkbf" alt=""><figcaption></figcaption></figure>
* Monitor delivery status updates
* Use **Cancel Delivery** or **Update Delivery**
* If delivery fails or is cancelled, click **Add New Delivery**
* View delivery status from the order list using the delivery icon

  <figure><img src="/files/YIdFOr3BD6Eeq33FwACR" alt=""><figcaption></figcaption></figure>

### Available actions

These options are available in the **Delivery** section:

* **Edit Delivery** — update delivery details or status
* **Cancel Delivery** — cancel the delivery

<figure><img src="/files/EZkksRpzqDsKubp7imew" alt=""><figcaption></figcaption></figure>

### Delivery status handling

All delivery statuses are updated manually.

#### Pending

This status is set when the delivery is created.

It means the delivery process has not started yet.

#### Initiated

This status is set when the delivery process starts.

It is commonly used when the order is ready for pickup or assigned to a delivery person.

#### Accepted

This status means the delivery person has accepted the order.

#### Dispatched

This status means the order is out for delivery.

#### Delivered

This status means the order has been delivered successfully.

#### Cancelled

This status is used when the delivery is cancelled manually.

#### Failed

This status is used when delivery cannot be completed.

Common reasons include:

* the delivery attempt failed
* the customer rejected the order
* the order was not accepted

You can update these statuses through **Update Delivery** or **Edit Delivery**.

{% hint style="info" %}
No automatic status updates will be received from a delivery partner.
{% endhint %}

### Track order

Since there is no third-party integration:

* the system shows a **Delivery ID** for reference in case of inshop delivery

  <figure><img src="/files/C6g8ZUSQ9OsVJ5vFxK5s" alt=""><figcaption></figcaption></figure>
* live tracking and external tracking links are not available

### Delivery and payment details

The following details are displayed:

* Payment mode
* Delivery charges

  <figure><img src="/files/nrbYZB2h0mt6nfEjxWLf" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
These values are based on the configuration selected when the delivery was created.
{% endhint %}

### After delivery is completed

Once the order is successfully delivered:

* the system shows the delivered date and time

This gives you the exact completion time for reference.

{% hint style="warning" %}
Delivery charges can be updated only when the delivery status is Pending. Once the delivery moves to the Initiated stage, the delivery charges are no longer editable.
{% endhint %}

### If delivery is cancelled or failed

You will see the option to add a new delivery.

<figure><img src="/files/7vVzY5Praaf9b6bpIhkY" alt=""><figcaption></figcaption></figure>

This lets you create a new delivery within the same order.

### Delivery visibility in the order list

Orders with delivery show a delivery icon in the order card.

#### On hover

The icon shows:

* delivery stage or status
* delivery agent name\ <br>

  <figure><img src="/files/L9tL2I5HCMdSFbkT4S1C" alt=""><figcaption></figcaption></figure>

#### Status-based indication

The icon color changes based on the delivery status:

* Normal for active delivery
* Cancelled
* Failed<br>

  <figure><img src="/files/RUDskmHdouQU2ThrGotf" alt=""><figcaption></figcaption></figure>

This helps you identify delivery state without opening the order.

### Summary

This view helps you:

* track the full delivery lifecycle manually
* reassign delivery when needed
* view delivery state directly from the order list


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