Default Package Settings
Overview
Default Package Settings allow you to set backup values for shipments. These values are used if product weight or dimensions are missing, ensuring that shipping and delivery processes continue smoothly..
Why it matters
Missing package details are common when:
New products added without complete details
Bulk uploads miss weight or dimensions
Product setup is incomplete
Without this data, the system may not calculate shipping correctly. That can lead to:
Order processing delays
Incorrect shipping charges
Delivery partner errors
Default Package Settings acts as a fallback so orders can still be processed.
What you can configure
You can configure the following values.
Dead weight
The actual physical weight of the package
Example:
1500 gor1 kg
Dimensions
Set the package length, width, and height.
These values are used to calculate volumetric weight.
(L x W x H) / 5000 = volumetric weight in kg

Fragile option
Enable this option to mark shipments as fragile by default.
This indicates that the package needs special handling.

How weight is calculated
The system determines the applicable weight using this logic:
If dead weight is available, it is considered.
If dimensions are available, volumetric weight is calculated.
If both are available, the higher value becomes the final weight.

This helps ensure:
Accurate pricing from delivery partners
No undercharging or overcharging
How the fragile option works
When Fragile is enabled:
All applicable shipments are treated as fragile items
Delivery partners may:
Handle packages with extra care
Apply special packaging guidelines
Charge additional fees in some cases
This is useful for products such as:
Glass items
Electronics
Decorative or sensitive items
Example Scenario
For example:
Dead weight =
1 kgDimensions =
30 × 20 × 10Volumetric weight =(30 × 20 × 10)/5000 = 1.2 Kg
If a product does not have its own package details, the system uses these default values to:
calculate shipping cost
create the shipment with the delivery partner
You can also enter weight and dimensions while creating or editing products. See Package Details in product management.
Key benefits
Orders continue even when product data is incomplete
Shipping costs stay more accurate
Shipment rejections are reduced
One setup covers all missing-data cases
The catalog uses a consistent fallback
Package type
Select the package type from the dropdown.
Box
Flyer

Box
Use Box for rigid packaging.
Common use cases:
Heavy items
Fragile products
Bulk shipments Required details:
Weight + Dimensions (L × W × H)
Flyer
Use Flyer for lightweight, flexible packaging.
Common use cases:
Documents
Clothing
Small non-fragile items Typical characteristics:
Lower shipping cost
Minimal dimensional impact
The selected package type can affect how logistics partners calculate charges and handle the shipment.
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