> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/whatsapp-commerce/logistics-integration/logistics-core-module/default-package-settings.md).

# Default Package Settings

### Overview

Default Package Settings allow you to set backup values for shipments. These values are used if product weight or dimensions are missing, ensuring that shipping and delivery processes continue smoothly..

### Why it matters

Missing package details are common when:

* New products added without complete details
* Bulk uploads miss weight or dimensions
* Product setup is incomplete

Without this data, the system may not calculate shipping correctly. That can lead to:

* Order processing delays
* Incorrect shipping charges
* Delivery partner errors

Default Package Settings acts as a fallback so orders can still be processed.

### What you can configure

You can configure the following values.

#### Dead weight

* The actual physical weight of the package
* Example: `1500 g` or `1 kg`<br>

  <figure><img src="/files/4y9SdovJmary92OwMmWZ" alt=""><figcaption></figcaption></figure>

#### Dimensions

Set the package length, width, and height.

These values are used to calculate volumetric weight.

{% hint style="warning" icon="calculator" %}
`(L x W x H) / 5000 = volumetric weight in kg`
{% endhint %}

<figure><img src="/files/ZPrwU08a1xcZIiYnj9Y3" alt=""><figcaption></figcaption></figure>

#### Fragile option

Enable this option to mark shipments as fragile by default.

This indicates that the package needs special handling.

<figure><img src="/files/pJRA0Mn9WdriTRw6DOdM" alt=""><figcaption></figcaption></figure>

### How weight is calculated

The system determines the applicable weight using this logic:

* If dead weight is available, it is considered.
* If dimensions are available, volumetric weight is calculated.
* If both are available, the higher value becomes the final weight.

<figure><img src="/files/SEVJ1AWg4oHopg845yQu" alt=""><figcaption></figcaption></figure>

This helps ensure:

* Accurate pricing from delivery partners
* No undercharging or overcharging

### How the fragile option works

When **Fragile** is enabled:

* All applicable shipments are treated as fragile items
* Delivery partners may:
  * Handle packages with extra care
  * Apply special packaging guidelines
  * Charge additional fees in some cases

This is useful for products such as:

* Glass items
* Electronics
* Decorative or sensitive items

### Example Scenario

For example:

* Dead weight = `1 kg`
* Dimensions = `30 × 20 × 10` \
  Volumetric weight =  `(30 × 20 × 10)/5000 = 1.2 Kg`

If a product does not have its own package details, the system uses these default values to:

* calculate shipping cost
* create the shipment with the delivery partner

{% hint style="info" icon="pen-to-square" %}
You can also enter weight and dimensions while creating or editing products. See [Package Details in product management](/whatsapp-commerce/manage-products/adding-products/add-a-single-product-or-creating-a-record.md).
{% endhint %}

### Key benefits

* Orders continue even when product data is incomplete
* Shipping costs stay more accurate
* Shipment rejections are reduced
* One setup covers all missing-data cases
* The catalog uses a consistent fallback

### Package type

Select the package type from the dropdown.

* Box
* Flyer

<figure><img src="/files/YNW2RJZimNEdOX00m7Qu" alt=""><figcaption></figcaption></figure>

#### Box

Use **Box** for rigid packaging.

Common use cases:

* Heavy items
* Fragile products
* Bulk shipments Required details:
* Weight + Dimensions (L × W × H)

#### Flyer

Use **Flyer** for lightweight, flexible packaging.

Common use cases:

* Documents
* Clothing
* Small non-fragile items Typical characteristics:
* Lower shipping cost
* Minimal dimensional impact

The selected package type can affect how logistics partners calculate charges and handle the shipment.


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