Automatically Initiate Request to Pickup

Overview

Automatically Initiate Request to Pickup reduces manual work in order fulfillment.

When this setting is enabled, the system sends a pickup request automatically when an order reaches the status you choose.

Why it matters

Manual pickup requests can cause:

• Delays in order dispatch

• Missed actions

• Increased operational workload

Automation helps you:

• Speed up order processing

• Ensure consistency in operations

• Reduce dependency on manual intervention

• Improve delivery turnaround time

How it works

1. Open Delivery Settings in the catalog edit flow.

2. Enable automatic pickup initiation.

3. Select the order status that should trigger pickup.

   
4. When an order moves to that status, the system sends a pickup request automatically.

   The screenshot below shows the order in 360 View.

   
5. No manual pickup action is required from the operations team.

Example

• Your warehouse team marks an order as Processed.

• The system instantly creates a pickup request.

• The delivery partner is notified immediately.

This keeps the order moving without delay.

Best practices

• Choose a status that means the order is ready for dispatch.

• Avoid early statuses such as Placed or Confirmed.

• Review the selected trigger status whenever your workflow changes.