Automatic delivery assignment

Overview

When a customer places an order through the chatbot, the system can assign the delivery automatically.

The system does not stop at order creation. It also checks the configured delivery rules and assigns the right delivery partner.

How it works

• Each product or catalog is linked to delivery settings.

• These settings define which delivery partner should handle the order.

• The rules can depend on factors such as location, order value, or delivery type.

• As soon as the order is placed through the chatbot, the system checks these predefined settings.

• Based on the matching rules, the order is assigned to the right delivery partner automatically.

Why it matters

Automatic delivery assignment helps you:

• reduce manual work

• speed up order processing

• assign delivery more accurately

• keep fulfillment consistent across orders

Next step

Configure your delivery rules in Delivery Configuration.