FAQs

These FAQs cover common questions about third-party logistics app setup and behavior.

You can connect supported logistics providers from the Apps section.

The available list depends on the integrations enabled in your workspace.

The structure is designed to support multiple providers over time.

No.

The app connection handles provider integration.

Store-level delivery behavior still depends on Logistics Core Module.

Yes.

You can use your own in-shop delivery setup and configure delivery areas, pricing, and charges from the core delivery settings.

Use third-party integration only when you want to connect a provider account.

If the credentials are valid, the provider becomes available for logistics actions.

The system can then send shipment or pickup data to that provider.

Provider actions may fail, stay pending, or stop syncing correctly.

Check the API key, account details, and provider-side configuration.

No.

Pickup days only control when pickup requests are allowed.

Actual pickup creation depends on your order flow and automation settings.

The pickup request may wait until the next valid pickup day.

This depends on your operational setup and provider response.

Webhook setup is usually required for automatic status updates.

If the webhook is missing or incorrect, tracking updates may not sync back.

It affects orders routed through that provider.

If multiple providers are used, each provider follows its own app configuration.

Open the order and review the delivery data in Delivery Details in Order (360 View).

After connecting the provider, continue with:

Last updated 1 month ago

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