Delhivery

Overview

Use this page to configure the Delhivery integration.

Delhivery connects through the Apps section and works with the store delivery settings configured in the logistics module.

Before you start

Make sure you have:

• valid Delhivery API credentials

• the required Delhivery account access

• your catalog delivery settings configured in Logistics Core Module

Where to access

Open All Menus → Apps.

Then select Delhivery from the available app list.

Setup flow

1. Open All Menus → Apps.

2. Select Delhivery.

3. Enter the API credentials.

4. Configure pickup days and pickup time.

5. Configure the webhook for status updates.

6. Save the settings.

Configuration behavior

After valid credentials are saved:

• Delhivery becomes available for logistics actions

• the system can send shipment and pickup data to Delhivery

• delivery updates can sync back into the order

If the connection is incomplete, provider actions may fail or remain pending.

Pickup scheduling

Pickup scheduling controls when pickup requests can be sent to Delhivery.

Pickup days

Select the working days allowed for pickup requests.

Pickup time

Select the preferred pickup slot.

When a pickup-triggering action runs, the system checks these settings before sending the request.

Webhook configuration

Webhook setup allows Delhivery to push delivery status updates back to the system.

Use the webhook guide available in the app setup screen.

The guide includes:

• API endpoints

• required parameters

• setup steps

Status sync behavior

After the webhook is configured correctly:

• shipment status can sync into the order

• delivery tracking becomes easier to monitor

• manual follow-up is reduced

If the webhook is missing or incorrect, status sync may not work as expected.

Related pages

• Delivery Partner Integrations

• Automatically Initiate Request to Pickup

• Automatic delivery assignment

• FAQs