FAQs

What's the difference between Draft and Approved?

Every new order gets an invoice in Draft immediately. It's promoted to Approved (and sent, if Step 6 is on) once the order reaches the status you chose in Step 5. A Draft invoice can still be downloaded or sent manually at any time.

Why didn't an invoice send automatically?

Either the order hasn't reached the status you set under "When should the invoice be approved?" yet, or the WhatsApp send failed — use Download Invoice / Send Invoice from the order to handle it manually.

Will editing my Business Profile, layout, signature or notes change invoices I've already sent?

No. Those changes apply only to invoices generated after you save them.

Can two catalogs share the same invoice prefix and starting number?

No, Picky Assist blocks a duplicate combination across catalogs, even if the other catalog isn't currently active.

What does Include Tax / Exclude Tax actually control?

Whether the prices on your products already have GST built in (Include Tax) or GST is calculated and added on top (Exclude Tax). Set this to match how you actually price your products, so invoice totals come out right.

Which countries are supported?

India only, for now.