# Meta Business Suite Setup & Configuration

## **Business Verification**

Business verification is a mandatory step to enable full WhatsApp API functionality. There are two ways to complete the verification process in Meta Business Manager, both leading to the same outcome.

### **From Security Center**

#### Instructions

* Go to <https://business.facebook.com/settings>

<figure><img src="/files/Skdp2VFYVj0VKdgzTecw" alt=""><figcaption></figcaption></figure>

* Navigate to **Security Center**
* Scroll down to the bottom and click n start verification
* Click **Start Verification**

<figure><img src="/files/FVIBnuZMJ3UujpaGpoIa" alt=""><figcaption></figcaption></figure>

* Enter:
  * Business Name
  * Address
  * Website
* Upload required documents
* Submit for verification

#### Accepted Documents (Examples)

* GST Certificate
* Udyam Registration
* MSME Certificate
* Business PAN

{% hint style="info" %}

#### Important

Details must match documents\
Website must represent business\
Takes 1–3 business days
{% endhint %}

## **Check Account Quality**

Account quality is an important factor that determines the health and reliability of your WhatsApp Business Account. It reflects how well your messaging activity complies with Meta’s policies and directly impacts your ability to send messages. Monitoring and maintaining a good quality rating helps avoid restrictions, warnings, or account bans. There are multiple ways to check your account quality within Meta Business Manager.

### **From WhatsApp Manager**

#### Instructions

* Go to <https://business.facebook.com/wa/manage>
* Select WhatsApp Account
* Click on whatsapp manager and another page will appear showing the account related status or directly can click on the link [https://business.facebook.com/latest/whatsapp\_manager/phone\_numbers](https://business.facebook.com/latest/whatsapp_manager/phone_numbers?)
* Check:
  * Quality Rating
  * Messaging status

<figure><img src="/files/TfAiD03wn1QFwVxPsTWl" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

#### Quality Rating Meaning

High → Good\
Medium → Warning\
Low → Risk
{% endhint %}

## **Remove Number from WhatsApp**

#### Instructions

* Open WhatsApp / WhatsApp Business
* Go to **Settings → Account**
* Click **Delete My Account**

<figure><img src="/files/Z0IhFy61lfZHCcvBY6yt" alt="" width="375"><figcaption></figcaption></figure>

* Enter phone number
* Confirm deletion

{% hint style="info" %}

#### Important

Wait 24–48 hours before reuse
{% endhint %}

## **Remove Existing Partner**

#### Instructions

* Go to <https://business.facebook.com/settings>
* Navigate to:
  * Accounts → WhatsApp Accounts
* Select WABA
* Open **Partners** section
* Choose partner and click on manage button

<figure><img src="/files/V1If1899SeRnFHDru2hx" alt=""><figcaption></figcaption></figure>

* A popup will appear click on the remove access

<figure><img src="/files/22kMUcOMqIOYokzwcnsJ" alt=""><figcaption></figcaption></figure>

* Confirm action

## **Create / Access WhatsApp Business Account (WABA)**

#### Instructions

* Go to <https://business.facebook.com/latest/settings/whatsapp_account>
* Click **Add Account**

<figure><img src="/files/WwW2MhjdfDHOJsi9Gjfe" alt=""><figcaption></figcaption></figure>

* Enter:
  * Business Name
  * Display Name
  * Category
* Complete setup

## **Retry Onboarding (Embedded Signup)**

#### Instructions

* Go to <https://business.facebook.com/wa/manage/phone-numbers>
* Click **Add Phone Number**

<figure><img src="/files/uiYBVRWnFbSpLRF9OIzC" alt=""><figcaption></figcaption></figure>

* Complete signup
* Verify using OTP

{% hint style="info" %}

#### Important

Enable pop-ups\
Stable internet\
Clear cache if needed
{% endhint %}

## **Request Review / Appeal**

#### Instructions

* Go to <https://business.facebook.com/business/help>
* Click **Get support**

<figure><img src="/files/odQfee0pVZzswT8O6UAA" alt=""><figcaption></figcaption></figure>

* Select issue
* Submit request

## **OTP Troubleshooting**

#### Instructions

* Ensure correct number format\
  \&#xNAN;*(No +, no spaces)*
* Try:
  * SMS OTP
  * Voice OTP
* Retry later

{% hint style="info" %}

#### Important

Check DND/SMS block\
Contact telecom if needed
{% endhint %}

## **Remove Partner from WhatsApp Business App (Coexistence)**

#### Instructions

* Open WhatsApp Business App
* Go to **Settings → Account**

<figure><img src="/files/PDSz4AVaktwUiFLM1IRN" alt="" width="375"><figcaption></figcaption></figure>

* Select **Business Platform**
* If any connected platform is present it will be show
* Below that there will be a **Tap to disconnect** option

<figure><img src="/files/qwB00ncB97sRzIeiM0d4" alt="" width="360"><figcaption></figcaption></figure>

* Click on that, another screen appears where there will be a **Disconnect** button

<figure><img src="/files/Jfq4fwN9Y7ubVMu9avtn" alt="" width="375"><figcaption></figcaption></figure>

* Click **Disconnect**
* Confirm

{% hint style="warning" %}

### Important Notes

Website must be valid and globally accessible\
No geo restrictions\
Business details must be accurate\
Poor quality rating may lead to restrictions or bans
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.pickyassist.com/setting-up-guide/whatsapp-tips-and-tricks/meta-business-suite-setup-and-configuration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.