> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/setting-up-guide/whatsapp-tips-and-tricks/how-to-appeal-for-whatsapp-template-category-changes.md).

# How to Appeal for WhatsApp Template Category Changes 

## Overview

Sometimes, Meta may assign a **different category** (Marketing / Utility / Authentication) than what you selected while creating the template.

In such cases, you can **request a category review (appeal)** directly from **Meta Business Manager**.

## Steps to Request Template Category Review

### Step 1: Open WhatsApp Manager

* Log in to **Meta Business Suite**
* Select your **Business Portfolio**
* On the left side, click on **WhatsApp Accounts**
* Choose your **WhatsApp Account**
* Click on [**WhatsApp Manager**](https://business.facebook.com/latest/whatsapp_manager/phone_numbers/?business_id=1385424952609590\&tab=phone-numbers\&nav_ref=whatsapp_manager\&asset_id=663206622988742) (Bottom Right Corner)

<figure><img src="/files/Wd09VTwYTkmWxMPYpb2D" alt=""><figcaption></figcaption></figure>

### Step 2: Navigate to Templates

* Click on [**Manage Templates**](https://business.facebook.com/latest/whatsapp_manager/message_templates/?business_id=1385424952609590\&tab=message-templates\&filters=%7B%22date_range%22%3A7%2C%22language%22%3A\[]%2C%22quality%22%3A\[]%2C%22search_text%22%3A%22%22%2C%22status%22%3A\[%22APPROVED%22%2C%22IN_APPEAL%22%2C%22PAUSED%22%2C%22PENDING%22%2C%22REJECTED%22]%2C%22tag%22%3A\[]%7D\&nav_ref=whatsapp_manager\&asset_id=663206622988742)
* Here you can see all your templates

### Step 3: Open Category Review Section

* Look for the link:\
  **“Review category updates in Business Support Home”**
* Click on that link

<figure><img src="/files/0HWnATcmWTXldTuHZqne" alt=""><figcaption></figcaption></figure>

### Step 4: Select Template Category Updates

* On the left side, choose **Template Category Updates**
* You will see the list of templates available for review
* Select the template you want to appeal
* Submit the request for **category review**

<figure><img src="/files/eYXiauiVpTcHTWCiJKpB" alt=""><figcaption></figcaption></figure>

{% hint style="danger" icon="hourglass-end" %}
You can request a category review **only within 60 days of template creation**
{% endhint %}


---

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