Setting Up Live Chat

“Live Chat Basic Version (Alpha)” which allows you to chat with WhatsApp, SMS & Web Users right from Picky Assist Web Console.

This service has been early released as per the high demand from our customers with very basic features than what we have actually planned. Since the feature is in alpha stage you may expect bugs.

Our engineers are in full throttle to deploy one of the best in class “AI Assisted Live Chat” with Multi Agent Login and industry many unique features. Stay Tuned For Enhanced Live Chat Experience !

Getting Start

Simply Click the "Live Chat (Alpha)" from the right side of your account after selecting the project , you will see the latest chat conversations as shown below ;

Reply to Chat

You can reply to a chat by selecting the contact from the left side then the chat conversation will load in the centre of the page as shown above

From the bottom of the conversation section you can type the reply and hit enter to send , on clicking the attachment icon you can upload and send media files as well

When you manually reply to a chat conversation from the Live Chat page "Smart Replies" of that particular user will automatically turned off for next 15 minutes in order to avoid duplicate reply sending from smart replies as well.

Smart reply will automatically turn off after 15 minutes if no manual replies are giving from Live Chat page. If you wish to manually turn it on then you can do it any time by clicking the "Profile" then Turn it On or Off the Smart Reply for that particular user as per your requirement.