Broadcaster Lite (Mobile App)
Broadcaster Lite is a simple feature in the mobile app that allows you to send messages to multiple people at once.
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What is Broadcaster Lite?
Broadcaster Lite is a mobile app feature that allows users to send messages to multiple contacts at once. It supports both CRM contacts and mobile phone contacts, making it easy to reach all your audience from one place. With a simple and user-friendly interface, users can quickly select contacts, select templates, and send it without any technical knowledge.
The main advantage is that you can send messages to:
CRM Contacts (saved in your system)
Mobile Contacts (saved on your phone)
This makes it easy to reach all your contacts from one place without switching between apps.
Why Use Broadcaster Lite?
Send messages to both CRM and mobile contacts
Easy to use — no technical knowledge needed
Saves time by sending messages in one go
Quick communication directly from your mobile
Getting Started
Step 1: Open Broadcaster Lite
Open the mobile app
Go to the More Menu section
Tap on Broadcaster
Give a Campaign name (for your reference)
Step 2: Start Broadcasting
Enter a Campaign Name (optional — if not provided, an ID will be automatically generated)
Select the Channel you want to send the message through
Step 3: Add Contacts
In Broadcaster Lite, you have two options to select contacts:
Mobile Contacts
Select contacts directly from your phone
You can use the search option to quickly find and select contacts
CRM Contacts
Select contacts saved in your CRM
You can use "Filter Contacts" to easily find and choose the required contacts
Using Filters (CRM Contacts)
When selecting "Select from Contacts", you can use filters to quickly find the right audience.
The following filter options are available:
Tag Filter contacts based on specific tags assigned to them.
Category Select contacts belonging to a particular category.
Last Interaction Time Filter contacts based on when they last interacted with your business. You can choose a date range to narrow down the selection.
Last Ordered Time Filter contacts based on their last order activity. A date range selection is available to refine results.
Note: The CRM filters in the mobile app are not as advanced as the web version. These filters are designed for quick and easy search based on existing fields such as Tags, Categories, Last Interaction Time, and Last Ordered Time.
Step 4: Create Your Message
Select and send a template message
Fill in the required fields in the template (if any)
Upload media files such as:
Images
Documents
Other supported files (based on the template)
Note:
Only template messages are supported in the mobile app (session messages are not available like in the web version)
Carousel and payment templates are currently not supported and will be available in upcoming updates
Step 5: Send the Broadcast
After selecting the template and adding the required media (if applicable), you have two options:
Send Now – to send the message immediately
Send Later– to send the message at a later time
Your message will be delivered to all selected contacts.
Step 6: View the Reports
After sending the broadcast, you will be automatically redirected to the Reports page of the current message
If the message is sent, you can view the overview report of the broadcast
If the message is scheduled:
You will see the scheduled details such as:
Number of contacts
Selected channel
User name
Scheduled time
Created time
A Pause option will be available to stop the scheduled broadcast if needed.
Users with the required permissions can view broadcast reports from both the mobile app and the web version, regardless of where the broadcast was created or sent.
You can also view broadcast reports in the Reports module, available under the More section, just below Broadcaster.
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