After Configuring Bridge App

There are few settings which need to be done in your phone after configuring the Bridge App to ensure smooth working

Disable Battery Optimisation / Doze Mode

All Android phones have built in mode to auto enable battery optimisation if an app is not opened for few days, here picky assist app never get opens and do all it works in background so there are chances that your phone may put the picky assist app into sleep mode which will prevent processing incoming messages.

So please disable battery optimisation for WhatsApp & Picky Assist , steps to disable battery optimisation will vary by phone model and OS.

Basic Troubleshooting

  1. Confirm that your phone is connected to the internet.

    • Your phone is not in airplane mode. Android phone Settings > Network & Internet > toggle to turn Airplane mode on and off.

    • You have enabled cellular data

    • If are on a campus or corporate Wi-Fi that has firewall restrictions in place, contact the network administrator.

    • Check that your provider allows WebSocket connections.

    • Make sure that your VPN or other apps are not restricting Picky Assist ability to connect to the internet.

  2. Update the Google Play services app on your phone.

  3. Confirm that the date and time settings for your phone are set correctly for your time zone. Compare to the time set by https://www.time.gov/ or by https://time.is/.

  4. Confirm you have not blocked the contact or muted notifications for the contact or group thread. View your conversation thread with this contact to look for the icons that indicate muting or block.

  5. Check whether the incoming messages are showing in your Picky Assist Web Console Under - Messages

  6. Check that you have free space in internal memory, not the SD card. You can free up space by deleting apps that are not on the SD card.

  7. Confirm you have enabled WiFi or cellular data while your phone is asleep. Android phone Settings > Wi-Fi > Advanced > Always keep Wi-Fi on during sleep.

OS-Specific Settings

Android 5

  1. Confirm notifications are enabled for Picky Assist.

    • Android phone Settings > Sound and Notification > App/Application Notifications > Picky Assist > confirm Block is disabled.

  2. Confirm Picky Assist is enabled to work when ‘Do not disturb’ mode is on.

    • Android phone Settings > Sound and Notification > App/Application Notifications > Picky Assist > Enable Set as priority.

  3. Enable background data.

    • Android phone Settings > Data usage > Cellular data usage > Picky Assist > Background data > Enable Unrestricted data usage.

    • Android phone Settings > Data usage > Menu > Make sure Picky Assist is allowed to work if you've selected 'Restrict app background data'.

Android 6

  1. Make sure all of Picky Assist required permissions are granted.

    • Open Picky Assist App -> Check Notification Status and make sure its enabled for Picky Assist

  2. Confirm Picky Assist is enabled to work when ‘Do not disturb’ mode is on.

    • Android phone Settings app > Sound > Do not disturb > Disable.

  3. Check that Picky Assist is excluded from battery optimization.

    • Advanced settings toolbar icon > Battery optimization > select 'All apps' > Picky Assist > select 'Don't optimize.’ > Done > Restart your phone.

    • Android phone Settings > Apps > Advanced settings toolbar icon > Special access > Battery optimization > select 'All apps' > Picky Assist > select 'Don't optimize.’

    • Android phone Settings > Battery > MENU > Battery optimization > select 'All apps' > Picky Assist > select 'Don't optimize.’

    • Android phone Settings > Apps > Advanced settings toolbar icon > Ignore optimizations > select 'All apps' > Picky Assist > select 'Allow.’

  4. Enable background data.

    • Android phone Settings > Data usage > Cellular data usage > Picky Assist > Background data > Enable Unrestricted data usage.

Android 7

  1. Follow steps for Android 6 above.

  2. Enable background data.

    • Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Picky Assist.

Android 8 and above

  1. Follow steps for Android 6 above.

  2. Enable Picky Assist to run in the background.

    • Android phone Settings > Apps > App Info > tap picky assist app > Battery > turn on the 'Background activity' option.

    • Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Picky Assist.

Phone-Specific Settings

Asus/ZenFone

  • Android phone Settings > Power management > Auto-start manager > DOWNLOADED page > select 'Allow' for Picky Assist.

HTC

  • Boost+ app > Optimize background apps > Picky Assist > select 'Off.'

Huawei

  • Android phone Settings > Apps > Apps > Picky Assist > Power Usage Details > App Launch > Set to Manage Manually and enable these options: Auto-Launch, Secondary Launch, and Run in Background.

  • Phone Manager app > Battery manager (or Energy Saver) > Protected apps > Enable Picky Assist.

  • Android phone Settings > Advanced Settings > Battery manager (or Energy Saver) > Protected apps > Enable Picky Assist.

  • Android phone Settings > 'All' tab > Protected apps > Enable Picky Assist.

  • Phone Manager App > Protected apps > Enable Picky Assist.

  • Android phone Settings > Apps > Advanced/Special Access > Ignore battery optimizations > All Apps (drop down) > Enable Picky Assist.

  • Android phone settings > Battery > Launch > Picky Assist.

  • Android phone settings > Apps > Picky Assist > Data usage > Background Data > Enable.

  • Android phone Settings > Notification panel & status bar > Notification center, find Picky Assist and activate Allow Notifications and Priority Display.

Lenovo

  • Android phone Settings > Power manager > Background app management > add Picky Assist to the unrestricted list or allow Picky Assist to auto-start.

Nokia

  • Android phone settings > Battery > Background activity manager > ensure that the toggle is disabled for Picky Assist.

OnePlus

  • Android phone Settings > Apps > Gear icon > Apps Auto-launch > Enable Picky Assist start-up in the background.

  • Android phone Settings > Battery > Menu > Aggressive Doze & App Hibernation > Disable this mode or prevent Picky Assist from being limited in this mode.

  • Android phone Settings > Apps > Menu > Auto Run > Disable this mode or prevent Picky Assist from being limited in this mode.

Oppo

  • Apps > Security center > Privacy permissions > Auto-run management (or Startup manager) > Enable Picky Assist.

  • Android phone Settings > Application management > Running tab > Enable Picky Assist.

Samsung

  • Android phone Settings > Apps > Picky Assist > Mobile data > Allow background data usage

  • Android phone Settings > Security > Auto-start management > Enable Picky Assist.

  • Android phone Settings > Wi-Fi > Advanced > Always keep Wi-Fi on during sleep.

  • Android phone Settings > Device Maintenance > Battery > MENU > App Power Monitor > Disable or selectively choose apps to sleep from Settings > Device Maintenance > Battery. Make sure to exclude Picky assist from the sleep list.

  • Android phone Settings > Device Maintenance > Battery > Power saving mode > Disable adjust to MID.

  • Android phone Settings > Battery > Detail > Picky Assist > Turn off.

  • Apps drawer > Smart manager > Battery > Detail > Picky Assist > Turn off.

  • Android phone Settings > Battery > Battery usage > MENU > Optimize battery usage > select 'All apps' > Disable Picky Assist.

  • Android phone Settings > Battery > Unmonitored apps > Add apps > Picky Assist > Done > Restart your phone.

  • Samsung 8: Android phone Settings > Apps > Menu > Special Access > Optimize battery usage > select the drop down which likely states ‘apps not optimized’ and switch to ‘all apps’ > find Picky Assist and tap on the switch to turn it off.

Sony

  • Android phone Settings > Storage & memory > turn off the 'Smart cleaner' option or continue to tap the three dots at the top right > Advanced > add Picky Assist to the whitelist.

  • Android phone Settings > Power management > Tap STAMINA mode > Apps active in standby > add Picky Assist to the whitelist.

Vivo

  • Apps drawer > iManager > App manager > Autostart manager > allow Picky Assist to auto-start in the background.

Xiaomi / MIUI

  • Apps drawer > Security app > Permissions > tap Autostart > Enable Picky Assist.

  • Android phone Settings > Services > Security > Permissions > Autostart > Enable Picky Assist.

  • Android phone Settings > Additional Settings > Battery and Performance > Manage apps' battery usage > turn 'Power saving modes' off > open the Security app > navigate to Permissions > add Picky Assist to Autostart > invoke Task Manager > find Picky Assist > drag it downwards until the padlock icon appears.

  • Android phone Security app > Settings > Data usage > Allow background data.

Unlisted phone/OS

If your phone or OS is not listed, you can search for specific settings on your phone in the following categories

  • Notifications

  • Priority mode

  • Battery power and optimization

  • Background permissions

  • Autostart

Other Settings

  1. If none of the above steps help, it is possible that you are not receiving updates from Google's push notification service.

  2. Edit your VPN or firewall settings.

    • Android phone Settings > More (Under Wireless & Networks) > VPN then disable Wi-Fi Assistant.

  3. Reset your Google Account.

    • Android phone Settings > Applications > Manage applications > All (Swipe right on some phones for this list, if not listed in Downloaded).

    • Choose Google Play services > Clear data.

    • Choose Google services framework > Clear data.

    • Temporarily unlink your Google account from the phone.

    • Reboot the phone.

    • Re-associate your Google account.

Disable Google Play Protect & Anti Virus

In some phones we have observed that google play protect or anti virus installed in the phone automatically revokes certain permissions of the app which results not sending messages automatically. So we recommend to turn off Google Play Protect & Anti Virus. Please note there are no security breach with our app read more about our Data Processing Agreement

Put Screen Brightness to Low

You can put the screen brightness to low as when it broadcast messages it always opens the screen , by putting the screen brightness to low you can save battery.

Switch to Silent Mode

If your phone is dedicated to picky assist automation then you can switch the phone to silent mode to save battery.